[Resolved]  Big Bazaar — Dubious cashier

Address:

Chennai, Tamil Nadu

Please see attached screenshot, which also shows the cashiers name. I purchased groceries for Rs.3936 at Big Bazaar in Phoenix mall, Velachery, Chennai. The cashier tried to swipe my card, but said it didn't work. So I withdrew cash from the nearby ATM and paid. The cashier told me I can collect free sugar and wheat since my bill is above 3K. I saw this last item "Madhur Sugar" in the bill, worth Rs. 300 and asked the cashier about it. He assured me by even showing his PC that item was free and he did not charge for it. He sent his colleague to help me out. Standing away from the counter, I verified the bill total and found it came to only 3636. I enquired about it and strangely the cashier replied "yes, sugar is free, I did not charge for it". Shocked, I asked him if he knew what "free" meant. In between, his colleague asked me if confirm that I didn't buy sugar at all. And then I was told "ok, its 300, but you still get sugar and wheat free". Worse, he defended himself saying he billed correctly and that there's a problem in the billing software. Finally, his colleague told him "why don't you just handover the money", after which the cashier gave me the 300. While collecting the free items at the T24 counter, I enquired why such things happen, to which I was told "its possible 1 out of 10 people get charged by mistake" and he showed me another bill where it showed -300 in the NET AMT column. Using his pen, he tried to show that "minus" was missing, as though it was trivial matter. On my way home, I concluded its possible for the cashier to choose to add or deduct "free" items.