Big Bazaar — Embarrassing customer service

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I had visited Big Bazar at Tarnaka today on May 20th to buy grocery as any other bi-weekly shopping we do. The shopping trolley that I had taken was painted on the metal part of the trolley and the paint was wet(there was no wet paint sign) and there were paint stains on the handle that you hold to drive the trolley. My hands got dirty with paint ANC hence I asked one of the staff Mr. B.Swamy to help by getting me an old cloth do that the handle can be cleaned. He was so reluctant at first and then with a great sarcastic expression on face he brought couple of tissues he was handing over the tissues to me, when I asked if he expected me to clean the handle of trolley he created a ruckus by raising voice and the irony is when I turned around there were 10 of the staff laughing around me enjoying the scene. I was never embarrassed so much in life, what a shameful customer service experience. When I moved on to the next alley and asked another staff Mr. P. Prabhakar for the customer service manager, I was again reluctantly told that he would be available at 1st floor, please tell me would I had to leave my shopping trolley(which was half full up) and meet the CS manager. I wouldn't be able to do that even after doing my shopping. My bill numbed for today is 0021256. I request you to please provide proper feedback to your staff and avoid these kind of bitter and shameful shopping experience. Thanks in advance for your proper response on this matter. Aravind Gowdiperi [protected] [protected]@yahoo.com