Big Bazaar — Excessive time taken for billing

Address:Hyderabad, Andhra Pradesh

On 7th Dec'14 visited Big Bazar Kacheguda (Maheswari Parameshwari) and probably this would be the last time if you don't pay proper attention & take necessary actions to minimize the Customer inconveniences. First i stood in counter number 5 queue for the billing in grocery section. After reaching to the counter it was told that only cash would be accepted while at the counter board it was clearly mentioned that both cash & credit cards are accepted. Then while i moved to the next counter (counter 4) it took almost 25 minutes for billing only one customer before me. The counter person was extremely casual and took a huge time in catering to the sodex passes provided by the previous customer. Why should not be there separate counter for handling sodex passes as generally it takes a lot of time by big bazar billing persons ? I've met the customer care manager Mr Sharad and apprised him on this. Please ensure proper attention would be given to this concern regards, R Biswas
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Hi R Biswas,
Greetings from Future Group. This is Priya. We are extremely sorry for the trouble you faced at the billing counter. I have passed on your valuable feedback and suggestion to the concerned team. For any more concerns or issues, you can write to me at [protected]@futuregroup.in

Regards,
Priya

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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