Big Bazaar — Fraudulent credit of talk time

Address:Jabalpur, Madhya Pradesh, 482008

I purchased domestic goods from Big Bazaar Jabalpur of Rs. 1384/- on[protected]. the invoice no. 0168682 was prepared by Mr. Rahul Tetu (CH: 160483) at 18:22. According to invoice I was eligible for Rs. Rs. 15.00 free talk time on my t-24 mobile no. [protected]. But it was credited only of Rs. 10.00 at 18:34 . I have already requested to the counter man to feed my mobile no. in my invoice but he wrote down it on a plane paper and replied me that it will be credited within one hour. Although it is a small amount. but it is cheating. When I contacted on phone to the manager of big bazaar on phone no.[protected] he told me that he was busy at that time and he will contact me after 15 minute but no response has been given. Kindly take suitable action on such type of cheating. Thanks. Gyan
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Dear Mr.Gyan,
Greetings from Future Group, this is Priya.

We regret the inconvenience caused. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code- 1749 for further communication at [protected]@futuregroup.in. Request you to provide an alternate number so that the team can connect with you.

Regards,
Priya
Team T24
Future Group
Dear Mr.Gyaan,
Greetings from Future Group!

I trust that the necessary talk time of Rs.15/- has been credited in your account. Please do share your feedback and suggestions, it will help us serve you better!

Happy Shopping!
Priya
Team T 24
Future Group
Same thing has happened with me and when I called 52121 to asked them the reason for crediting less amount, they told me that the deductions were for the taxes. According to invoice I was eligible for Rs. 101 free talk time on my t-24 mobile no. [protected]. But only Rs. 88 has been credited. Details of the bill are-Invoice #080443, TILL #17, Tr-2643 VAT TIN-[protected].

From that time, constantly, I have been receiving less amount of recharges. As the 52121 executive told me that the less credited was due to various taxes, I did not raise a query. But after seeing the above conversation, I feel cheated.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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