Big Bazaar / Futurebazaar / Future Retail / Hometown — Damaged product and poor service | |||
I've booked a solid wood sideboard and made payment of 40, 204.50 (Around forty thousand) against invoice 92687389 on 1-may-2016 @ panjagutta hometown. A damaged product was delivered and is not replaced yet. Response to customers is very poor. I still don't have a tentative date for replacement from hometown even after raising a complaint. Employees are very rude. A female executive called me from number [protected] @ 8:13pm on 21st may and said she will close the unresolved complaint which i raised, for which i did not agree. She is threatening me that product replacement would be much delayed if i do not agree for closure of ticket. I don't understand why are they doing goonda giri? I'm just asking for the product which i paid for. Why is hometown harassing the potential buyers? Was this information helpful? | |||
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group. My name is Priya. At the outset, let me apologize to you for the experience you had. I assure you that we'll take this up seriously and resolve the issue at the earliest. Please mention your reference id as 3653 for future conversations.
Regards,
Priya
Team Hometown
Future Group