[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Damaging my product

Address:Kolkata, West Bengal, 700068

Dear sir/ madam
This is to inform you that, a few weeks ago i went to your ezone outlet in south city mall and mate your service engineer Mr. Chandra, as i was facing some problem in my laptop. Then i submitted my laptop to the concerned person for a throughout diagnosis. After a couple of weeks when i received the call from your end for picking up the laptop, i went to your outlet. There what i see is one of my key i.e. F7 is broken by one of your member. So there after i asked them for a replacement. They agreed and gave me 2 days time, and on the next day Mr. Chandra calls me and give me the report that the keybord which is been fixed by the Dell in my laptop is not yet available, so cannot provide you the same. So as there is no such argument left in spite of providing the compensation against my laptop. Whereas i don’t need money as compensation, what i actually need is the same price laptop from your side might be of same or different brand. What i mentioned in subject is actually means that i am finally providing you the 10 days for all such decisions from your end. Else the only option i am having to get help from District Consumer Disputes Redressal Forum Kolkata.
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Nov 27, 2016
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Sanjeev,

We are sorry for the inconvenience caused.

In order to take this forward, request you to share your contact details at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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