[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — Damaging my product | |||
Dear sir/ madam This is to inform you that, a few weeks ago i went to your ezone outlet in south city mall and mate your service engineer Mr. Chandra, as i was facing some problem in my laptop. Then i submitted my laptop to the concerned person for a throughout diagnosis. After a couple of weeks when i received the call from your end for picking up the laptop, i went to your outlet. There what i see is one of my key i.e. F7 is broken by one of your member. So there after i asked them for a replacement. They agreed and gave me 2 days time, and on the next day Mr. Chandra calls me and give me the report that the keybord which is been fixed by the Dell in my laptop is not yet available, so cannot provide you the same. So as there is no such argument left in spite of providing the compensation against my laptop. Whereas i don’t need money as compensation, what i actually need is the same price laptop from your side might be of same or different brand. What i mentioned in subject is actually means that i am finally providing you the 10 days for all such decisions from your end. Else the only option i am having to get help from District Consumer Disputes Redressal Forum Kolkata. Was this information helpful? | |||
Nov 27, 2016 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. Verified Support Oct 25, 2016 Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Sanjeev, We are sorry for the inconvenience caused. In order to take this forward, request you to share your contact details at [protected]@futuregroup.in so that I can take this up with the concerned team. Regards, Priya Future Group | |||
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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