Big Bazaar / Futurebazaar / Future Retail / Hometown — Fraud selling and insulting the customers - consumer court action requested

Address:	110091
Website:	www.bigbazaar.com

Dear Sir,

I have been going to different groceries stores and this time I visited big bazaar at Mayur Vihar Extension, Metro Station Phase-1 ( under metro station), New Delhi 110091 today and I have bought different items today At the store I started my purchase through buying grains and pulses moving ahead to different counters selling different products. However walking in your big bazaar store is itself a pain since the big bazaar employees are totally insane and absolutely non-knowledgable of the information but I never thought that whatever was about to happen will shook me from inside. I went to pulses counter and enquired about the offers that were running since the stickers and offer labels were hanging upside down with no proper information being displayed. I noticed a very strange thing none of the big bazaar official was aware of the scheme and actually ignored my questions. Also I kept shouting to please make available someone to guide me about the offers but no one turned up. I thought this might be the practice been followed at big bazaar store of humiliating the customer but then i moved on. And then i bought some stuff according to my wisdom without knowing the offers and filled the basket. I reached the jiuce and cold drink counter located at the end of the store ear billing and started looking out for the big bazaar official who could teach me the ongoing and current offers at big bazaar. i stopped a boy going towards the billing counter and asked him who can let me know the offers on juices and cold drinks. he said "apne app dekh lijiye yahan koi nahi hota hain". I was surprised to hear this. Seeing this I took out my cell and dialled your landline number even though I was in the same store and I was feeling pathetic. However there was a gentleman at the CSD who picked up the call. I requested him to help me with the needful to which he said that "sahab waise hi yahan ka mic kharab hain toh main kuch announce toh karunga nahi aur aap offers pooch rahe ho, biyani sahab salary toh time par dete nahi hain aur aap offer ki baat kar rahe ho" and then he laughed at me. I was stunned to hear this however I said I am not interested what mr. Kishor Biyani is doing to you but I need your manager number to inform all this and to know the offers. To which he said "counter par aa jao aap koi VIP ho jo main aapko unka number dun". Listening to this I went to the counter and asked him to connect me to the manager where he connected me to Mr Anand Mehra on Mobile number [protected]. When I called him and explained him the matter he over angered on me and shouted on me and cursed me that for this small thing why did I call him. He also said that what do you think you are for 1 customer like you will I make one official stand on the juice corner to aware the customers for offers. I said that he should do this since most of the customers there when I interacted with them were unaware about the offers and were leaving the place without buying anything. To which he said "VIP ho kya jo main wahan par koi aadmi khada karunga jo offer bataiega. Waise bhi main bahar hun aur jahan complaint karni hai kardo dekhta hun kaun kiska kya bigarta hain" moreover he kept on shouting on me and abused me over phone and then he disconnected the call.

I was shocked to listen to these words of Mr Anand Mehra who was the manager for that place. i asked the admin person there whose name was Mr. Pappunya Yogi to provide me the details of the senior of Mr Anand Mehra to which he replied "Mr. Amit Nandwana" when I asked him to provide me with the mobile number he refrained from providing the same and abused me to leave from the place. I felt very bad and harassed witnessing all this. He said "mujhe apni job khatre mein daalni hain kya jo main Amit Nandwana ka number dun tumko aur waise bhi woh bahar gaye hue hain" . he did not even speak to me politely and insulted me.

This all matter was informed to Mr. Amit Nandwana who was totally helpless and couldnt do anything.

Seeing all this I finally realised that Big Bazaar is a place where the customer not only gets looted but also humiliated and insulted by the big bazaar officials. I hate Big Bazaar.

When I came home after such a struggling journey and sat after drinking some water and was checking the products I found 2 products which were - Glucon D Nimbu Paani 1 KG and Scotch brite Scrubber a sum total of Rs 370 missing in the products. I can just tell how fraud Big Bazaar is doing by making Rs 370 on every customer. And everyday so many customers come and make a purchase. This will attract consumer court action. Moreover I also highlighted this to the manager but they had no answer to this and were standing with there face down. When I highlighted how rudely I was talked he denied me to take it and also spoke to me rudely. Is this what you teach your staff?? SHAME ON YOU - BIG BAZAAR - I WILL FINE YOU AND WILL GO TO CONSUMER COURT People visit such big stores keeping in mind that the saving part that some money might be saved if they do shopping at such big stores. They have overcharged me and also doing this with all the other customers. All in all I say my total purchase got wasted. .

Now, I wish to get the entire total bill money back and also want to file them with harassment charges. How many customers might do this? go home and calculate what is being charged. Imagine the amount of fraud which they are doing with customers every day.

I want to drag these people at court and want my money back. Also I wish to file harassment charges and fine them.

I WANT COMPENSATION AND ALSO THE COMPLETE MONEY which is Rs 2950.29/- ALSO PLEASE LET ME KNOW THE PROCEDURE TO DRAG YOU PEOPLE TO CONSUMER COURT.


PLEASE RESOLVE THIS ISSUE AT THE EARLIEST. YOU ARE NOT BIG Bazaar - You Are Big Cheaters

I am very disappointed by this act of Big Bazaar. Moreover it has broken all my trust which I have build over a period of years.

I think there are better ways to do a fraud rather than looting the customers.

The striking issue was to speak me so rudely and badly and also non keeping of the products That means the customer comes to you to buy product so that he can save something but you have ashamed him and also non delivered the product. This clearly shows that your store is meant to fool the customer and loot him. There is no knowledge to the staff about the schemes and behaviour to talk to the customer.

This is no way to talk to customer. I am damn sad with this behaviour and will make sure will never ever shop from your outlet. He said me to get lost and insulted me. Is this way you handle customers???

Shame on you Big Bazaar... I was insulted by your executive over phone.

God will never forgive you and you will soon loose all your business... that is a curse I am giving you... This person Mr. Anand Mehra is not fit for your company... he does not have even manners to talk to customer. He abused me and put the phone down.

I want to drag these people at court and want my money back. Also I wish to file harassment charges and fine them.

I WANT COMPENSATION AND ALSO THE COMPLETE BILL MONEY WHICH is Rs 2950.29 YOU HAVE CHARGED. ALSO PLEASE LET ME KNOW THE PROCEDURE TO DRAG YOU PEOPLE TO CONSUMER COURT.


I ASSURE YOU THAT I WILL TAKE SERIOUS ACTION AGAINST THIS AND WILL RAISE THIS TO CONSUMER COURT.


I want Big Bazaar to take immediate strict action against your employee Mr. Anand Mehra who not only ruined my image publically but has also left me emotionally paralysed and also insulted me inhumanly in abstract public. Also by simply escaping away 2 products worth Rs 370 you have proved how much you would be doing this with the other customers. Imagine everyday how many customers are coming to Big bazaar if by every person you are doing this how much wrong money you are minting Big bazaar ????


I HATE YOU BIG BAZAAR.


I AM EXTREMELY HURT TILL THE CORE OF MY HEART. WHAT DID I DO TO YOU BIG BAZAAR THAT YOU INSULTED ME AND CHEATED ME SO MUCH ???


This is a clear case of fraud and defamation !!!

Also as a harassment, humiliation and insult and on account of Defamation and Slander charges I demand complete Money Back. I am completely disturbed and feel really bad choosing Big Bazaar to buy products. I should have gone to Patanjali or Vishal mega Mart to buy products. Shame on you Big bazaar

I ASSURE YOU THAT I WILL TAKE SERIOUS ACTION AGAINST THIS AND WILL RAISE THIS TO CONSUMER COURT.


Details of Purchase:

Date: 8/05/2016
Name: Jay Krushna
Retail Inv No: 0004873
Tr: 11454
CH: 169152
TILL NO. 8
Time: 19:41
Amt: 2950.29


Regards,
Prashant
New Delhi
Mob:[protected]