[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Harassment to a minor

Address:Mumbai City, Maharashtra, 400028
Website:Consumercomplaints.in

Along with my 2 children, daughter 12 yrs and son 9 years i visitedthe FBB outlet at dadar west star mall on Saturday evening. While my daughtet entered the tag detactor made a buzz but the lady in charge near the machine did not bother to check. After shopping when we were about to leave the machine buzzed as mydaughter tried to exit. She had nothing in her hand and i tried to empty the pocket of her jeans as I thought the machine was a metal detactor. The lady incharge adked het three to four times to stand un front of the machne and tried frisking her. Later she told me that she needs to take my minir daughter to the trail room for checking. She asked me not to acompany her. When I went behind her and wuestioned her how can she frisk a minor alone in absence of an adult and when the ladiesn the que started making noise i wss permitted to be in. Nothing was found. Later again at the gate she stopped my daughter and call a senior. The lady tried scarring us shoeing us a camera installed. The supetvisor came and she ecplained her that there may be an existing tag on her tshirt. And it was so. During the entire epusode we kept on telling thst the machine buzzed while we entered, why were we not questioned than. It wss an embarassment as well an harassment to my children specially to my daughter who is a minor. Also let me know who has given you the right to frisk ..and tgst too minors without and top of it you insist that patents shoukd not accompany the child. Let me know who has given you this right and under which law. Disgusted... revert with your reply on [protected]@grih.com
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2016
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2016
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Customer,

We regret the bad experience you encountered. Thank you for highlighting the issue. Please write at [protected]@futuregroup.in with your contact number so that I can raise this issue with the concerned team.

Regards,
Priya
Future Group
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3867
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information