[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — Harassment to a minor | |||||
Along with my 2 children, daughter 12 yrs and son 9 years i visitedthe FBB outlet at dadar west star mall on Saturday evening. While my daughtet entered the tag detactor made a buzz but the lady in charge near the machine did not bother to check. After shopping when we were about to leave the machine buzzed as mydaughter tried to exit. She had nothing in her hand and i tried to empty the pocket of her jeans as I thought the machine was a metal detactor. The lady incharge adked het three to four times to stand un front of the machne and tried frisking her. Later she told me that she needs to take my minir daughter to the trail room for checking. She asked me not to acompany her. When I went behind her and wuestioned her how can she frisk a minor alone in absence of an adult and when the ladiesn the que started making noise i wss permitted to be in. Nothing was found. Later again at the gate she stopped my daughter and call a senior. The lady tried scarring us shoeing us a camera installed. The supetvisor came and she ecplained her that there may be an existing tag on her tshirt. And it was so. During the entire epusode we kept on telling thst the machine buzzed while we entered, why were we not questioned than. It wss an embarassment as well an harassment to my children specially to my daughter who is a minor. Also let me know who has given you the right to frisk ..and tgst too minors without and top of it you insist that patents shoukd not accompany the child. Let me know who has given you this right and under which law. Disgusted... revert with your reply on [protected]@grih.com Was this information helpful? | |||||
Oct 27, 2016 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. Verified Support Sep 26, 2016 Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Customer, We regret the bad experience you encountered. Thank you for highlighting the issue. Please write at [protected]@futuregroup.in with your contact number so that I can raise this issue with the concerned team. Regards, Priya Future Group | |||||
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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