[Resolved]  Big Bazaar — Poor customer service at Big Bazaar, Vasant Kunj

Address:

New Delhi, Delhi

Date:7th Aug
Ma'am,


Today at 12 noon I went to your Big Bazaar Outlet at Vasant Square Mall where we picked up 4 small items. On the 2nd floor out of 10 stations only 3 were working rest all were closed and the queue were long keeping the festive season in mind, otherwise also the cash counters hardly work at this outlet.The cashiers are extremely slow and ill mannered.Then we went to the ground flow cash counter were out of 7-8 cash stations only 1 was working which had a long queue.

We went to the help desk and asked Vishal Chadha that why at 12 noon only one station is working, he said ma'am someone is coming to assist.Then I asked him again that still no one is hear, he said 'ladka chal ke ayega aur hawa mein udhkar nahe'.I want to ask you, is this the way you talk to your customer and is this the training given to them.Then i also got upset and shouted at him and abused him.But still it was over 10 mins no one came on the other counter. Then I went up to Rajesh, Manager at Big Bazaar, Vasant Square Mall and vented out my anger as I wanted the email id where I could lodge a complain but still Vishal Chadha was misbehaving with me and saying 'cameras on karo with recording, iske entry baan kardenge'.


Is this the treatment you give to your customers, if your staff is short why are the managers not on the cash counter to help the crowd.

I also work in an office in the same mall, but big bazaar cash counter customer service is slow and extremely poor.


Hope this behavior is not extended to other customers.


Anjali
Date: 8th Aug'14

Reply from Big Bazaar
Dear Anjali, Greetings for the Day! We apologize for the inconvenience caused to you.At the outset, we wish to thank you for patronizing Big Bazaar.We would like to assure you that the Customer Service Manager will contact you personally for your feedback.Kindly provide us with your contact number for the same.Assuring you the best of our services at all times.Best RegardsTeam Share With Us.

Date: 11th Aug'14(Monday)
We went today to your bigbazaar outlet in Vasant Kunj and we were not allowed to enter the premises as the guard has been instructed by Vishal and Rajesh not to let us enter Big Bazaar. This is extremely insulting for any person or women to face this. Im also in the service industry and we also go to big malls and have had disagreements with the customer service but have never seen such a poor customer service ever.

I will not share my mobile number and if you want to solve this I would like to meet at Big bazaar or give me the mobile number or board number of the concern person I have to speak with . I'am in an industry where I will try my best to reach Rajesh and Vishal's boss and get a written or verbal apology from them.

This is humiliating and will take it to whichever level I can cos such customer service is not acceptable. Vishal Today came and told us that 'meine aap dunno ke entry baan karwaye hai aur aap andar nahe ghus sakte'.
I need an apology from Big bazaar and especially from Vishal. As a Store MAnager if Rajesh could not control Vishal, I doubt his managerial skills.
Anjali