[Resolved]  Big Bazaar — Products not reached till now

Address:

Kolkata, West Bengal

This Big Bazar store in jessore road Diamond Plaza Mall. Bill No : TR : 78016. Home delivery challan no : 99842. We took grocery on 12th August and put it to home delivery. They committed to deliver it within 15th August. When we didn't get the products within said time, followed them up and got answers like "it can happen", "You wait till night 10PM and if the goods were not delivered in that time, it will be delivered in next days", "Why didn't you take your goods with you", "we are not sitting here for a single customers". Guys are quite rude and don't have curtsy to talk to customer. they are quite rude and enjoyed bluffing customers. Even when we wanted to talk to manager, they laughed and disconnected the call immediately. Again called them back, this time they told that it would take time. I agreed to hold on, and I believe they simply put the receiver on the desk as I could hear them laughing. Almost waited for 20 minutes and I had to disconnect as I could realize they were just simply making a fun out of the situation. Now I am afraid if they lost my goods. Finding no other option i register complaint here to get rid of the situation. please help.