Big Bazaar — quantity of counter is very low

I have been going for marketing at Burdwan Big bazrar today(05.07.2014 at 07.10 P.M.).I collect all my materials .But in 2nd floor 1 counter open & two closed.A large nos of buyer are in a long line.I was going in 1st floor, there three counter are all closed.atlast i going ground floor.There I was saw that two nos of counter open, but each counter are fulfilled 30 nos buyer.Two nos open& two nos closed.Lastly I kept all material which i am collect.I wrote a complain in complain board.