Big Bazaar — Regarding promotional credit not received

Address:

Kolkata, West Bengal, 700125

Hi, Myself Oindrila Basu and I am from Barasat. I am a regular customer of your company and also a member of "Big Bazar Profit Club". My Card number is[protected]. At this stage of my credibility, I am quite ashamed about the way I have been treated by your staffs at Big Bazar Champadalimore, Barasat. I never ever in my life felt such disrespect and dishonour by any other companies. On 1st December 2015, I got a text from your company saying thank for being a valued customer and a Profit Club member with us. As a loyalty bonus for being a member of the club, your company has offered me a gift voucher of 250/-. This promotion was valid up to 2nd Dec to 6th Dec 2015. As such, on 4th Dec 2015, my husband and me went to our nearby Big Bazar Shop at Champadalimore, Barasat to avail the promotional offer. On that day, I have purchased of Rs. 533/-. I was expecting that my promotional offer of Rs. 250/- would be deducted first and then from my Profit Club Membership Card. The same has been confirmed by your staff at the cash counter while making the payment. To be very much sure that my Profit Club Membership Card will carry forward the remaining balance of Rs. 152/- for the next month and when your cashier reconfirmed that yes it will be the case, I was agreed to avail the offer. However, on 13th December 2015, when I went to the same store, to buy something of my need I come to know at the counter that the remaining balance of 152/- Rs. which I was expecting to be carried forwarded to my account has not been done and I was asked for the cash payment of 152/- at the cash counter. On top of that when I asked him that it was not the case and referred to the incident mentioned above, they have laughed on me. I am not at all a happy customer now. I want an apology letter from you and also a goodwill credit to give some consolations to my insult. Thanking You Oindrila Basu