[Resolved] Big Bazaar — Security check process adopted is really annoying | |||
This is to whomsoever is responsible for managing the customer services. On Sept 15, 2014 I visited big bazaar located at express avenue mall, chennai. There is a security check process at the entry point of the store just like any other store. The issue started when the lady started pulling out all the contents of my bag. As a female I do carry all my cosmetics and stuff with me. She was sticking some kind of sticker on each and every thing. I told her stopping doing this and keep this bag here itself I will collect it after finishing my purchase but she wouldn't listen. If your store does not allow carrying cosmetics inside the store then keep the bag with you and give a token or put the bag into a sealed cover and hand it to me. You people do not have any rights over my stuff. I do mind about people meddling with my things. It is so annoying now that I couldn't take off that cheap sticker of my most prized perfume bottle. Please find a different method for your security checks. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Friend,
I usually shop at Big Bazar at Express Avenue. I really empathize with you and I find it equally appalling going through their security check, with yesterday (November 8) being the latest of the many times I have had to go through this, which in fact doesn't apply to each and every customer. While they check one o[censored]s (unfortunate ones), the others carrying handbags just pass by into the store. Please note that this unnecessary stringent security is only applicable in this particular Big Bazar. It makes the customer feel like a criminal (like we have come with the sole intention to flick their stuff).
Just yesterday, after going through this hell-hole experience, I decided to take this up with the store manager. I was introduced by the sales staff to Mr. Sajith who in turn said that Mr Anand Gopal (the store head, I think) had brought in these rules. He said personally he can't do anything about it and that many things are stolen from the store. (Shows how the entire show is mismanaged at such a good mall). He also mentioned that if I register a complaint, it will be just ignored and written complaints are binned.The security check is time-consuming, irritating, and unwarranted.
I travel with two young children (1 and 5), so my time is very very important. To make matters worse, I don't understand why they have to put stickers on an AVENT feeding bottle (it's not even available at their store, and it is very costly to get one. It is now very scratched removing these stickers), opened pack of wet wipes, tissue paper pack, a filled water bottle, a snacker container baby snacks, etc, and then asking what was in the smaller pack in the bag, which actually consisted of a baby diaper and a sanitary napkin. Mind you, this check happens to me every time. I really don’t understand how putting a sticker solves anything. They actually stick their hands into our personal space (creating unhygenic conditions, among other things, and invading privacy). I shop at Big Bazar for no less than 3000 rupees mostly every visit. I expect to be treated like a CUSTOMER and not a CRIMINAL.
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I usually shop at Big Bazar at Express Avenue. I really empathize with you and I find it equally appalling going through their security check, with yesterday (November 8) being the latest of the many times I have had to go through this, which in fact doesn't apply to each and every customer. While they check one o[censored]s (unfortunate ones), the others carrying handbags just pass by into the store. Please note that this unnecessary stringent security is only applicable in this particular Big Bazar. It makes the customer feel like a criminal (like we have come with the sole intention to flick their stuff).
Just yesterday, after going through this hell-hole experience, I decided to take this up with the store manager. I was introduced by the sales staff to Mr. Sajith who in turn said that Mr Anand Gopal (the store head, I think) had brought in these rules. He said personally he can't do anything about it and that many things are stolen from the store. (Shows how the entire show is mismanaged at such a good mall). He also mentioned that if I register a complaint, it will be just ignored and written complaints are binned.The security check is time-consuming, irritating, and unwarranted.
I travel with two young children (1 and 5), so my time is very very important. To make matters worse, I don't understand why they have to put stickers on an AVENT feeding bottle (it's not even available at their store, and it is very costly to get one. It is now very scratched removing these stickers), opened pack of wet wipes, tissue paper pack, a filled water bottle, a snacker container baby snacks, etc, and then asking what was in the smaller pack in the bag, which actually consisted of a baby diaper and a sanitary napkin. Mind you, this check happens to me every time. I really don’t understand how putting a sticker solves anything. They actually stick their hands into our personal space (creating unhygenic conditions, among other things, and invading privacy). I shop at Big Bazar for no less than 3000 rupees mostly every visit. I expect to be treated like a CUSTOMER and not a CRIMINAL.
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Priya
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