Big Cinemas, Tgip, Noida — Refund of movie tickets

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Ma'm, This complaint is regarding reimbursement of movie tickets at ebony, Big Cinemas, TGIP, Noida. My issue regarding this is that I booked two movie tickets of the show "million dollar arm" on 10th of may 2014 for 11th may 2014 show of the movie(million dollar arm) for 11:15 p.m. show. The events that followed I am describing in detail. I told the respective shift manager, named Amit ( on 10th may) that I have to cancel my tickets that I have purchased. He then told me that these will be reimbursed after you take those tickets from the counter and submit those there. If someone comes for that show they will sell those tickets to him/her and then reimburse me. But when I enquired for the same on 12th of may, he said that the show was cancelled and I will not be reimbursed for the same. Now, I talked to a shift manager named Harinder Gosai( name can be misspelt) he told me that as I had purchased the tickets online and only four were sold and nobody came to watch the movie, they played it for sometime and then cancelled the show as no one was present to watch. My concern here is that if the movie was cancelled I should be reimbursed for the same and if the show was being cancelled they should have informed me of the same so that they should have confirmed me of the same. the other issue is the double standards adopted by them and not the same person addressing the issue and they are not letting me to present my case to the seniors. Please consider the case. Thankyou, Yours Sincerely, Anirudh Pandiya Phone number:-[protected] Address: 92A1, Zile Singh Hostel, Munirka, New Delhi