Big Laundry Services Pvt. Ltd — Big Laundry Services Pvt. Ltd poor customer support | |||||
I am yalini, i subscribed for dry cleaning package in biglaundry for rs 1150 but i was pland to take only 575 rs ppackage for 5 clothes for dry cleaning but the person whose name was karthik who spoke to me over phone from big laundry he said 575 package is not there now so u take 1150 package and u get two pickups, (but i got so many calls from big laundry customercare still now for 575 rs dry cleaning pack) bcoz for my emergency to one function on[protected] i gave my first three silk arees on my first pickup karthik and subashree promised me it will deliver with in two days but up to[protected] after they never not even cal r inform me anything about the clothes delay after afternoon i cals then so many times they not answerd again i cald from an unknown number subashree answerd i shouted well, afterthat i got a call from factory they said only one saree is ready and that too not possible to get today so i shouted left and right so they deliverd it through a unknown person(not there employee) at saturday 7pm only one saree, u know they not dry cleaned it i got it in the same condition how i gave it to them, after that no any feedback for my balance two sarees up two next three days until i call them after a big struggle with that cheater karthik and subashree i got that sarees back in a worst condition so finaly they replied me they refund my money but still no they not responding my call and they never sent me other pickups r any followups, today i called to there pickup centre they replied ur package has only one pickup totaly mam and its too done so i[censored] have any prob lease contact mr.karthik as b4 i said he is not responding my calls yet, Was this information helpful? | |||||
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We are extremely sorry for the inconvenience caused to you. We apologize for the inconvenience caused to you. Since the service given to you was in the year 2016, we delayed in sorting the issues. As per the Management decision we have already taken prior action on the concern Person. We have already sorted out all the issues of the customers and doing our best in the industry. Big Laundry is responsible in resolving all the customers complaints and also resolved each and every customers issues till now. Now our Company Big Laundry has done more innovative changes in the service. We have all teams and departments for sorting each and every issue.
Big Laundry has got good customer support and team to resolve the issues within 48 hrs of time. Customers are feeling good and satisfied with the service given by us. The reviews and support from the customers proves the success of our service. Incase of any clarification you can reach our customer service desk for more details. Also we are delivering the garments within 72 hours of time.