| Address: | 560071 | | Website: | www.bigbasket.com |
I had ordered certain products from the portal and it was scheduled to be delivered by Sunday 31st Jan, 2016, I had made payment online. They cancelled the order without informing. I requested them to deliver by Tuesday 2nd Feb, 2016 if not possible I would like to cancel entire order, and they committed to do so. I didn't receive any call and they cancelled the order. I called up them next day and inquired about it and they said they will deliver by Thursday 4th Feb, 2016. They again did the same without informing cancelled order and same was repeated on Friday as well. I had to waste my cellphone balance calling them around 20 times and was made to wait for 10-15 minutes on the call. Kindly help me out with which department I need to take this complaint.
I am frustrated with such behavior and wasted my time and peace of mind. Was this information helpful? | 
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