Bill Desk — 4045 deducted

Address:

Hyderabad, Andhra Pradesh, 509216

I made a payment of 4045 to NTR university. My form has not submitted and money debited from my account. Bill desk asking me for transaction number they said transaction number starts with four letters and remaining are numbers, but bank says that no transaction number starts with letters they gave me transaction I'd all are numbers. Bill desk refusing it so kindly solve it with another way.