[Resolved]  Billdesk — Payment deducted but no receipt generated

Address:

Mumbai City, Maharashtra

I was buying one new car policy from Bharti Axa general Insurance, while payment was made from my United Bank of India account through Net Banking, no receipt was generated and the amount was deducted from my account. in the next time while I pay again that transaction was successful and receipt generated. In many occation amount was deducted from account but transaction is not success ful, the amount automatically refunded within 5 days. But till date this payment not refunded, please refund it
The details are as follows
Name - Shyamal Kumar Mistri
Bank Details-
A/c no[protected]

Failed Transaction Details

Deducted amount - INR 8341/-
Transaction Date -26.08.2016
My Bank Transaction Description - BHARTIAXAGEN /[protected]

Successful Transaction Details

Deducted amount - INR 8341/-
Transaction Date -26.08.2016
My Bank Transaction Description - BHARTIAXAGEN /[protected]

Receipt Generated Details

Bharti AXA Email/SMS Pay
Transaction Status : Success
Transaction ID : BAXAGEMLP[protected]
Payment Gateway Reference Number : GUNI[protected]
Transaction Amount (Rs.Ps) : 8341.00
Customer Name : SHYAMAL KUMAR MISTRI
Customer Email ID : [protected]@gmail.com
Customer Phone Number : [protected]
Customer Reference Number : WB54P1274
IMD Code : 2C000083
Transaction Date :[protected]:48:54