[Resolved] Billdesk — Sbi paynet amount debited from debit card, but transaction results are failure

MADHU B

from Chennai, Tamil Nadu

Address:

Guntur, Andhra Pradesh

Hi there.,

I was trying to pay the SBI Credit Card bill through Paynet. Paid Rs.2841.48/- through my SBI Debit Card. Amount was deducted from bank but the system has shown failure status of trasaction. So I have retried the payment and again the system debited Rs.2841.48/- from my SBI Debit card and the result is same failure. Please process the payment and credit the payment to my SBi Credit card or Refund the same amounts to my SB account.

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Complaint marked as Resolved

Customer Cares of SBI Cards and State Bank of India savings account.. Contacted them and logged complaints. So they resolved in time.

BillDesk customer support has been notified about the posted complaint.

Aug 26, 2014

Updated by MADHU B Transaction Status - Failure

Reason - Issuer or switch unavailable

Transaction Reference Number - MSMP[protected]

Transaction date and Time[protected]:49:14

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Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear MADHU B, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 061009 in your mail to enable us to address your concern on priority.

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear MADHU B, We are awaiting the additional information/documents from your end to help us address the issue raised by you. Kindly mail us the required information at [protected]@sbicard.com.

MADHU B

from Chennai, Tamil Nadu

I got my amount back. So no issues..

PANDEYYYY

from Mumbai, Maharashtra

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