Nexa — Pathetic scross and service

Address:	Bangalore, Karnataka, 560048
Website:	nexaexperience.com

I have got my sCross Delta Diseal 1.3 from Mahadevpura Nexa show room on 10th of Sept. I should say the Sales advisor (Mr. Avinash) from the Day 1 of our visit to Nexa show room was excellent. He provided all details of the purchase and delivered the vehicle just before promised time. After that only the issue started.

I wanted to put a Reverse camera and a DVD player. The accessory advisor gave wrong info and made me purchase a Map my india, where I wanted a Sony system. But trusting his words I purchased MapmyIndia navigator and reverse camera for almost 35k. It never worked for me, called up manager multiple times and they asked to take vehicle to Jayanagr to service guy. He tried his best and didnt help much. I had to sell it off for 25% of the money invested and 75% was wasted.

After driving 4000 kms some real foul smell started coming from AC. I called and informed Bimal service centre and they told will fix it for 5000 km (2nd ) service. Gave the car for service and reminded about the issue. Had to drove vehicle without ac till that time. They called and told some theory as if I am seeing the car for first time. I have a i10, i20, Honda Amaze and Alto 800 apart from this which almost every car has crossed 60, 000 kms. Any of these have found this AC issue and with just 4000 kms scross has started giving this. They told its fixed and gave me back. Asked to get back if it comes back again.

2 days after that it came again and I kept calling the folks to rectify that. Finally they took my car yesterday and applied some air freshner in the filter and gave back. Today again it started coming back.. I am fed up of this service and car.

I got sCross from Nexa just because it was told as a Premium Showroom and premium car. I would have gone for Hyndai or Renault. But wanted to try the new premium facility of Maruthi. Unfortunately this is one and the last experience I got from maruthi.

I am going to drop my car in Nexa show room Mahadevpura tomom. You can take back your car and give to anyone who need. There is no point in buying a premium car from a premium show room for a huge cost and keep it at car park.

Thanks for all service till today.