[Resolved]  Birla Sun Life — Change in bank details in mf - pending for six months

Address:	Mumbai City, Maharashtra, 40020
Website:	mutualfund.birlasunlife.com/Pages/Individual/Branches.aspx

Hello,

I have been trying to get my bank details changed for more than six months now. I have a portfolio with birla sun life with number [protected] i have sent numerous emails and countless minutes on phone calls (Have spent an hour today). The first application was registered in january and it was rejected on account of signature mismatch. After which i was asked to submit the signature verification from the current bank which should have the details of the signing officer. The same was submitted at the ghatkopar branch on 21st june. I have the acknoledgement of the same. On 23rd june, the application was rejected again on the same grounds. On speaking to the customer care executive again the same reason was given and now they are asking for the same document again. This does not make sense at all. When the current signature verification document is submitted, it is obvious that it is not going to match with the old signature in their records. Thats the whole purpose of submitting the signature verification document. Now, i have to go and follow the same process again only to get rejected again because nothing has changed this time from last time.

The whole experience has left me utterly frustrated with the way things are being handled and the customer service is one of the least capable in the industry. For every request, the calls are put on hold for long duration. This has been an experience of a life time and huge learning for me and i am definitely not going to work with them again.

By the way, i hold two more portfolios with birla sunlife through this new bank account with same pan number and all the other details are also same. But apparently it does not matter which seems such an inefficient way of working.

I hope the complaint on this forum will get some attention from someone who is more competent and capable to help resolve this issue at the earliest.

Best regards,

Manish tirthani
Portfolio no. [protected]