[Resolved] Birla Sun Life Insurance Co. & Uniwealth Insurance Brokers Pvt. Ltd — fraud and cheating | |||
Dear Sir, I have got a call on date 28.02.2013 from Uniwealth insurance brokers put ltd Delhi by Arjun saxena/Kanishk Sharma (ph-[protected], [protected]) offering me that by taking Birla sun life Insurance policy of worth Rs 200000/- and I was promised that by taking this policy I would be eligible of getting loan of Rs 2000000/-.this was confirmed by Vikas mathur and Pooja (ph[protected] ). By keeping in mind positive points of policy I took Birla sun life insurance policy one lack each (policy no.[protected], policy no.[protected]. Now Arjun saxena asked me to courier my original policy papers along with cancelled check on given address (HDFC Uni wealth Insurance pvt ltd, 2nd floor, 13/1091, block #B, Hardihian Singh Road, Naiwala karol Bhag New Delhi 110005). So on dated 5.03.2013 I sent my original policy paper on given address. After that Arjun Saxena asked me to deposit Rs 60000/- in their name of medical on the given account number (1. Dr Rishi Taneja HDFC Ac no. [protected], 2. Sandesh Kumar SBI ac no. [protected]) which I have deposited. Now I was told within 10 days loan would be sanction of Rs 2000000/- deposited on my account. Since it has been 5 month till now there has been no contact with Arjun Saxena, Pooja, and Vikas Mathur. My no loan has been sanction and no amount has been refunded to me also i have not received my original policy papers. I have also tried to cancel my both the policy of Birla sun life insurance Bhopal branch, they have ignored to cancel it. I am helpless so i am planning to complaint it to IRDA and INSURANCE OMBUSMAN (Bima Lokpal) under RGP rule1998. Due to this I have lost my financial condition and I am in big trouble. I have betrayed by Arjun Saxena, Pooja, and Vikas Mathur. Because of them I am in big loss finally.Now, I am not able to pay the next premium. So, please can you tell any solution for this problem as I am not able to pay the amount and this is really a big trouble for me. Please cancel my policy and refund my money back. I am continuously sending e-mails to Birla sunlife insurance company about my problems for cancelling the policy but they have refused to cancel the policy. REF. NO.[protected] IRDA TOKKEN NO.[protected] [protected] Please make your opinion on this Regards Dharmendra Singh Rajput 62/9-B, Saket Nagar, Bhopal (M.P) 462024 Phone [protected] [protected] E-Mail address: [protected]@gmail.com. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved THE COMPANY HAS NOT TAKEN ANY ACTION AS THE UNIWEALTH BROKER PEOPLE HAVE CHEATED ME AND BIRLA SUN LIFE INSURANCE HAVE NOT TOLD ME ABOUT THE FREELOOK PERIOD IF 15 DAYS. THEY HAVE NOT INFORMED ME ABOUT THAT.
THE EMAIL ID IS- BSLI.costomer [email protected]
THE PHONE NO. I HAVE WRITTEN IN THE COMPLAINT. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
550
Pending
0
Resolved
333
+91 22 4356 8000
+91 22 6691 7777
One India Bulls Centre , Tower-1, 17th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, 3., Mumbai, Maharashtra, India - 400013
View all Birla Sun Life contact information
Sub: Complaint regarding inappropriate service and harassment.
Ref: Policy No.0191532.
I am the policy holder of the above referred policy number and I am paying the yearly premium for the past 10 years of Rs.1, 27, 188/-
Recently, I faced the following problems, related to service from Birla Sun life Insurance.
1. 1. I am not getting yearly renewal notice from the company.
2. 2. The company branch has relocated from Shaikpet to Darga, no intimation was received regarding change of address.
3. 3. Your agent Mr.Murthi is not having any communication for the last 7 years.
Further, my representative Mr.Surender Kumar Jindal faced lot of harassment when he went to deposit the cheque towards the yearly premium in your Abids branch. My cheque bearing No. 644366, dt.20/03/2014, drawn on Ing Vysya Bank, signed by me, of my own firm M/s.Jitender Roller Flour Mills, of which I am the managing partner was refused without giving any proper reason. Later on we have learnt from Mr.Dasam Satya Dev Kumar that new guide lines have come for third party cheque and a form has to be submitted along with third party cheque. This information was not available with your staff in the Abids branch which clearly shows that your staff is not trained and does not know how to handle customer relations.
Subsequently, my person wrote another cheque in my personal saving bank account and obtained my signature and went to your Shaikpet branch to deposit the cheque. In this branch, one madam by the name of R.Mamatha refused to accept the cheque stating that it is written in different ink and signed in a different ink(check was written in blue ink but signed in black ink). Her attitude was also very rude and the behavior was as if she was doing a very big favor by accepting a cheque. We have enquired with our banker and there is no such rule that the cheque has to be in the same ink. Both the above instances shows that the company does not have properly trained staff and is not willing treat the customers with respect.
Further, it appears as though the company is not interested in continuing with the policy as no premium notices are being sent and the customer has to run from pillar post to pay the premium amount.
We will appreciate if this complaint is taken up very serious and the concerned staff is made to apologies for unnecessary harassment to my person and making him run from one office to another office without any rhyme or reason.
Please note if I do not receive any proper response in next 10 days I will be lodging a complaint with the Insurance Ombudsman.
Regards,
Jitender Gupta