Biscoot Mobile Insurance — Samsung mobile a-500 screen broken claim no old no:[protected] new no [protected]

Address:	180005
Website:	Jammu

I bought samsung mobile model a-500 from m/s sidshewari communications jammu . I got it insured through biscoot mobile insurance agent mr amit at jammu . Two months later on 11.01.2016 when i was using my mobile in while depositing cash in the bank, the customer standing besides me unknowingly struck my arm and my mobile fell down and got its screen broken and i filed insurance claim through company's claim officer mr. Akhil kumar on 11.01.2016 for rs 7318/= estimated by samsung repair shop. I have provided all the relevant documents and information regarding the incident. It is almost four months have gone and they have not passed my claim till date. They are unnecessarily delaying the claim and asking me to provide this information or that information without any reason