Blue Dart Couriers — Long delay in package awb [protected]

Address:

560078

HDFC had sent credit card via Blue Dart on 12th Oct 2016 which I received today after several complaints both to HDFC as well as Blue Dart. It thus took TWO weeks to come from Chennai to Bangalore! Probably Blue Dart is using 'postal runners' still used by Indian Posts in remote areas!

I at last got through Blue Dart by phone yesterday was assured by the BPO guy at Blue Dart customer care yesterday that he would get the manager to call me to apologise after finding out what was the problem for the delay. He too was clueless about the delay. They had not attempted delivery EVEN ONCE although the online site it said it had tried on the 15th of October! Obviously a lie! I was very worried as I thought the card had got into wrong hands.

The BPO guy also said that due process had not been followed as they had not even attempted a second delivery. I requested that the courier phone me on the mobile to ensure I was at home which he didn't do before landing up today. Even the local couriers who charge 1/10th of the Blue Dart rates do that!

I am so shocked at this poor service and the stress I had to go through continously phoning both HDFC and Blue Dart - no one even bothers to pick up the phone in the latter or it is continously engaged. Even HDFC has a poor phone system for this day and age. I think that there is something for HDFC to continue to use Blue Dart when they don't care about customer service. HDFC should use DTDC or Professional couriers as they are far superior. Or perhaps they need to divide up the work between more courier companies as it may be too much for one to handle in bulk.

I want an apology from someone at Blue Dart for stressing me out so much and wasting my time and energy! I'm still waiting for the manager to call.