Blue Dart Dhl Kamothe — Time pass by staff of Blue Dart DHL Kamothe

Address:

Mumbai City, Maharashtra

Hi, My name is Mr. Mervin Fernandes, a resident o[censored]surli Panvel. On Monday, 11/5/2015, while I was away in office, the DHL Blue Dart delivery personnel tried to deliver something to me. As I was away, they left an intimation to collect the parcel from the Kamothe facility. As a result, I visited the Kamothe facility the next morning 12/5/2015 at around 9:50 am. I produced the physical intimation, which contained the tracking id. For the next half and hour or so, I was advised, the staff is trying to locate my shipment. That's not all, there were a few people who had reached the facility before me and they too were complaining about a illogical behavior of the staff. As the door was open, I could see the staff actually having fun and enjoying themselves. They were busy playing games with people's parcels, abusing each other in Marathi as is always the case with those people. As I was getting late to reach office, I left without the package. I wish to highlight this incident, as I only ended up wasting my time, energy and money to achieve nothing. Why was I called to the facility if the staff could not provide me the parcel. Besides, how long is considered acceptable to make a person wait. This is not the first time I have had issues with the Kamothe branch of DHL. Can someone advise on this