Blue Dart Express — Denial delivery despite of complete address

Address:	Panchkula, Haryana, 134109
Website:	www.bluedart.com

My brother sent me a courier, waybill number [protected] which I needed urgently, from Jammu to panchkula on 29th of November 2016 from Jammu. They charged 465rs for the same. Courier reached panchkula on 1st December but they didn't deliver it. On asking them the reason for this, they said that the complete address is not mentioned on the packet and there is no contact number of the addressee also. So I went to panchkula branch in sector 14 to pick it up myself. To my surprise my complete address and contact number was clearly mentioned on the packet. When I inquired about the reason for not delivering it to my place the lady there started with some random excuses. They charged me around 500 bucks for the service and still didnt deliver it or call me for the inquiry of the address. I mailed them but they only asked about the details and did nothing. Now they do not reply to my mails also.