Blue Dart Express — Glucometer parcel number [protected]

Address:	Mumbai City, Maharashtra, 400094
Website:	Blue Dart Courier

I got SMS on 10.11.2015 that my parcel was dispatched through Blue Dart Courier. On the same day I got admitted in Fortis Hospital, Vashi due to sudden cardiac arrest. I got discharge and came to my Home on 13.11.2015. When I checked with my family members they told that no such parcel arrived. When I tracked on the website it states that the parcel arrived and returned as the Premises was closed. My old mother and mother-in-law is always at home and never ever the premises was closed. What is wrong, where is the problem ? When I call on toll free number [protected] (actually it is not toll free I was charged about Rs.6/- for making a call to this number) it states that the delivery reschedule on 16.11.2015 3-6 p.m. I fail to understand your system. In any case I want the parcel on urgent basis as my diabetic control depends on this machine. Can any one see to this complaint and call back to me urgently ?