Blue Dart Express — Inefficient service at Balasore franchise

Address:

756001

Hi, I am very much disappointed as a customer with the services of Balasore franchise. I have ordered one item from Flipkart and the item reached Balasore on 16th November 2016. But they didn't call us for delivery and updated that landmark needed which was not true. When I updated the address after that also I didn't get a single call from them. When I enquired they told me collect the item from their office after 5th Dec 2016. When I further asked them why they didn't deliver the item, I simply get a response from them that the item was pretty big to be delivered at my home. Whereas I could easily fit that item in my 2 wheeler.
My heartiest request to you to please follow this up on priority as I saw at least 5 people at that time collecting their item from the office. When I asked them they told me that they usually pick the item from the office.
I am definitely raise a concern with Flipkart as well, as their reputation is also at stake along with blue dart due to this inefficient and irresponsible people at Balasore franchise.