[Resolved]  Blue Dart Express Limited — Blue Dart- delay in delivering the product

Hi, I have ordered a product from Fashionandyou.com, who dispatched the product through Blue dart express system. I have been waiting for the product till date but did not receive it yet. When i checked with the airway bill no([protected]) in the website, it says "Consignee'S Address Unlocatable/Landmark Needed", but the fact is I have provided the land mark in the address itself. When I called Blue dart customer care they said that they tried calling me but my phone was not reachable. This is absolutely ridiculous. how would it not work only for them. I received different parcels from ebay & flipkart on the same address and Phone number during this week only. When i asked about the landmark issue they said it is not registered in their database. How would a common man know which is the landmark registered with them and give the same one. this is the insane answer which i got from Blue Dart. Also mentioning, this is not the first time we are facing issues with Blue Dart. whenever a bank statement or a pin which is sent through this courier has not reached us properly until n unless there is a continuous followup with the bank and blue dart. this is so ridiculous and irresponsibility of the delivery guys. they dont even attempt of asking someone for the address. I know that Bangalore is a huge city and some times locating address would be difficult, but Bangaloreans do help people if anybody needs guidance to locate the address unlike other places. I feel that this is absolutely the recklessness of Blue Dart in delivering the parcels without even attempting to deliver. Someone please look into the issue and hope this kind of issue will not happen in future, even if it happens i hope it should get resolved at the earliest. Regards!
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Aug 6, 2021
Complaint marked as Resolved 
Blue Dart Express customer support has been notified about the posted complaint.
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Dear Jeevan,

Greetings from fashionandyou.com !

Based on your complaint, we really apologize for the inconvenience caused to you due to delay in delivery of order. Please be informed that we have escalated the matter with respective team and we will ensure that a strong action will be taken against the delivery service partner. Also, as per our records now the order is showing as delivered to you. We would request you to please check and confirm, in case of any issues.

We once again apologize for inconvenience caused to you and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till 09:00 PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com

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