Blue Dart Express Limited — delay caused beyond control

Address:

Agra, Uttar Pradesh

I have ordered gym equipment and order reached sanjay place Agra Offic...I made a call to Agra blue dart a lady picked it up and hang me on call and attend her personal call and I was listen all her conversation. After 8minutes she replied to me and ask my order id ...I gave her and she didn't reply to my query about status...then I asked her is this courtesy to attend a customer then she abruptly replied"haan madam, kya karlogi" personal call customer call SE jayada important hoti hai... I mean what is this going in blue dart services...employee should be trained atleast with telephone etiquitte... Please take some action against her...and in the last she has not deliver my order