[Resolved]  Blue Dart Express Limited — Delivery of the Shipment

Address:

Mumbai City, Maharashtra

Three cheques were received by the Blue dart couriers Wadala office from 8/9/2014 to 12/9/2014 to deliver to Mrs.Indra Jain C/o R.K.Jain C&M Laboratory Central Railway Parel Mumbai 12.The first shipment containing Cheque of Rs.155179.33 OF L&T Comp.was delivered to third party where as two other shipment bearing Way Bill no.[protected] contain cheque of Rs.96397 & Way Bill no.[protected] contain cheque of Rs.122717 was not delivered on the same address in spite of several request by the consignee.The Blue dart wadala office did not bothered to inform me on the given mobile no & kept the shipment pending in their wadala office till 17/09/2014.The matter was brought to the notice of the higher authority through mail even though neither the said shipment were delivered at the given address nor any body responding on the given phone nos.The conversation held through mail is reproduced below for your perusal To [protected]@bluedart.com Sep 16 at 4:59 PM I was present throughout the day at the mentioned address but nobody from your office has visited & falsely given the remark while sitting in your wadala office at 8.08AM on 15 & at 11.46AM on 16/9/2014 that Consgnee Shifted from the given address that too without contacting me on my mobile no.[protected].My office hrs of the given address is from 8.35 to 15.45 hrs. Further one more consignment of L&T belongs to me has also been delivered by you on the same address to my friend on 8/9/2014.If desired I can come personally to your office with ID proof or can be made available my self at the address mentioned at the time & date if desired & intimated to me. Indra Jain C/O R.K.Jain C&M Laboratory Central Railway Parel Mumbai-400012 [protected] On Tuesday, 16 September 2014 4:16 PM, "[protected]@bluedart.com" <[protected]@bluedart.com> wrote: Dear Customer, Thank you for writing to us. The package could not be delivered as we received an update from our delivery office that you have shifted from the given address. We wish to share with you that the sender "L &T INVESTMENT MANAGEMENT LTD" does not allow us to change or correct the delivery address nor allow self collection without their consent. This was informed to the sender and we are awaiting their instructions on the same. We cannot deliver the shipment to anybody else other than you unless we get intimation for the same from the sender "L &T INVESTMENT MANAGEMENT LTD ". We regret the inconvenience caused due to factors beyond our control and request you to contact the sender from your end as well to expedite the process. Please feel free to write back or call our customer services on [protected] for further assistance or clarification. Thank you once again and assuring of our best services at all times. regards Rekha Rawat&#9474;Asst Manager - Customer Service &#9474; Blue Dart Express Limited Blue Dart Centre, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. &#61479; [protected] &#9474; F +[protected] [protected]@bluedart.com&#9474; www.bluedart.com -----Original Message----- From: [protected]@yahoo.com [mailto:[protected]@yahoo.com] Sent: Tuesday, September 16, 2014 12:04 PM Subject: Delivery of the Shipment Email id : [protected]@yahoo.com Tel no : [protected] Shipper/Consignee/Third Party : Consignee Comments : Kindly arrange to delivery the shipment bearing Way Bill no.[protected] & [protected] on the same address. In my absence the same may please be handed over to my office staff Mrs. Deshpande or Mr.R.D.Pinkyar.thanks. Indra Jain [protected] Waybill Number : [protected] [protected][protected] Pickup Date : 09 September 2014 From : CHENNAI To : MUMBAI Status : C'NEE SHIFTED FROM THE GIVEN ADDRESS | Disclaimer: This message is confidential and is intended for the addresse, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or ommissions in the contents of the message. Reply, Reply all or Forward | More To [protected]@bluedart.com Sep 16 at 5:04 PM As desired the Way bill Nos are [protected] of DSP Merrill & [protected] of L&T Indra Jain [protected] Show message history It is surprised that again same message have been uploaded though the facts were intimated on 16/9.No efforts have been made to delivery the shipment or contact the consignee. Though the other shipment has been delivered on the same address to third party without my instructions or without intimating to me. It is therefore once again requested to kindly deliver both the shipment on the same address. Thanking you. Indra Jain C/o R.K.Jain C&M Laboratory Central Railway, Parel, Mumbai-400012 [protected] in view of the above facts it might have cleared that one shipment has been delivered on 9/9/14 to the third party without my instruction & knowledge whereas the other two shipment neither delivered to the third party though I have requested through mail nor I have been called on phone at the given address & kept pending my cheques for Rs.219114 till date.I therefore request you to kindly arrange the delivery of the said shipments at the given address & take the necessary action against the M/S Bluedart as my cheques of Rs.219114 kept with them till date. Indra Jain & Rakesh Jain