[Resolved]  Blue Dart Express Limited — Non-Delivery ([protected]) & Alibi of Wrong address of Telephone Exchange (Salt Lake)

Address:

Kolkata, West Bengal

Dear Sir/Madam, I've sent a parcel through Blue Dart service on 22.09.2014 from Raxaul (Bihar) to Salt Lake Telephone Exchange (Kolkata). Till date the urgent parcel is not delivered rather they are only uploading on www.bluedart.com tracking website that Shipment is delayed / incorrect address (pls see attachment). Already I've follow up through customer care no - [protected], but they are more over arrogant & trying to say that the address is wrong i.e. Salt Lake Telephone Exchange (Govt Organization) is in the wrong address. Though I've sent another mail to the same address through Speed post (Post Office, govt org.) & the same parcel is received within 3 days. Please look into the matter & do the needful at the earliest possible & also I'll try to inform everybody to avoid Blue Dart service & have faith in our govt Post Office. Please go through the follow up mails as follows- From: [protected]@bluedart.com on 26.09.2014 at 6:26 pm To: [protected]@gmail.com Dear Customer, Thank you for mailing us. The shipment schedule dfor delivery by next 24 hours Kindly monitor and further await the delivery of the shipment please. With Regards, Soma Roy│Assistant Manager -Customer Service│Blue Dart Express, 41 chowringhee road, kanak building, 2nd fl, kolkata-700071 Phno:[protected]│ F +[protected] │ │ [protected]@bluedart.com│ www.bluedart.com -----Original Message----- From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Thursday, September 25, 2014 9:34 PM To: SHABANA JOHN/CS /CCU /SR.EX; SOMA ROY /CS /CCU /A.M; CHOW RANJANI/CS /CCU /MGR; DIPA ROY /CS /CCU /SR.RM Subject: Delay Delivery ([protected] Email id : [protected]@gmail.com Tel no : [protected] Shipper/Consignee/Third Party : Shipper Comments : Waybill Number : [protected] [protected][protected] Pickup Date : 23 September 2014 From : MUZAFFARPUR To : KOLKATA Status : DELIVERY DELAYED | From: eshanmaitra on 26.09.2014 at 6:48 pm To: [protected]@bluedart.com Dear Soma, Will you please let me know the reason behind such 3 day (72 hr) delay to dispatch 5-10 km within Kolkata from service centre to destination (Salt lake telephone exchange). Such casual service cannot expected from your reputed organization. On the same day I dispatched another parcel through Speed post (post office govt org) & that parcel was received on 25.09.2014. Such service will not going to work for longer period. Its better to change working attitude. I hope your top management shall not encourage your rubbish service. Already my urgent task has been affected. Try to send today itself & contact on [protected]. Regards, Eshan Maitra [protected] From: eshanmaitra on 27.09.2014 at 12:13 pm To: [protected]@bluedart.com Dear Soma, Your tracking record (waybill no- [protected]) is showing incorrect address. Whereas in the same address another mail was delivered through Speed Post (Post Office) within 3 days with meager charge of Rs.37.00 against your 3-4 times higher charge of Rs.125.00. If I presume that the address is wrong, still you are not bother to contact on +91-[protected] (recipient) or +91-[protected] (sender) after repetitive follow up. I assume it would be the whimsical of the delivery boy or yours working style. I think I should forget your bear minimum service & complain/take into the forum of social sites. I've also tried you customer care no - [protected] (kolkata division), not connected, only voicing for wait further. Thanks & regards, Eshan Maitra