Blue Dart Express Limited — Passport Delivered at wrong address

Address:

Pune, Maharashtra

My airway bill no. is [protected] I was supposed to receive my passport via blue dart on 17th October 2014 from Bombay. The logistics giant which claims to be South Asia's no. 1 delivered it to the wrong address which was company near my address. The company name wasn't even mentioned on my address either. I called up the Blue Dart's customer care and spoke to Ms Sara. I was informed that they will investigate the matter and let me know. Since, it was my passport which is a necessary document I took the matter in my own hands. I went to the local 24x7 office and enquired about the shipment. The person told me and showed me that is was delivered to the wrong address( copy attached) even in their POD (proof of delivery) my name wasn't mentioned properly neither was my address. Then I again called up the customer care and it said that they work only from 9am to 9pm which wasn't mentioned to me by Ms Sara. I had even mentioned to her that the shipment had my Passport. And till now I have not recd any calls from their end either apologizing or regarding the status of my shipment.The courier guy who delivered Mr. Keshav Patil told me that he will get it to me the next day at 11am, but I didn't trust Blue Dart anymore. We forced him literally to get my passport as I am going for my Masters course I needed it urgently. Then along with courier guy we went to the place where it was delivered and collected the passport. I even mailed them on 16th October regarding my passport stating that it has been delivered but I haven't received it, they mailed me back saying that it has been delivered and there's a STAMP on the POD. Seriously, is this the way South Asia's no. 1 logistics company works ? I was literally traumatised for 4-5 hours because of their poor service. This isn't the first time I've faced problem with blue dart. I had a parcel earlier AWB no. [protected] they updated on their website continuously for 4-5 days saying Status : DELIVERY ATTEMPTED-PREMISES CLOSED . The delivery guy did not even drop WE MISSED YOU card. But, on all those days we were at home. We had even called up the local office they didn't give us a proper response and hung up on us. I am really upset and I want a compensation from their end for such a poor quality of service.