Blue Dart Express Limited — Poor Service & Mismanagement

Address:

Mumbai City, Maharashtra

This is to inform you that a very-very urgent shipment against AWB No [protected] was dispatched from Noida to Mumbai on 20 Feb 2015 but not delivered till 23 Feb to the consignee due to complete fault and mismanagement of BLUE DART. According to your Customer Care Department, the address (Pin Code) was wrong but it was correct. Also, due to delay in delivery of that very-very urgent shipment, your Delivery as well as Customer Care Department were directed to deliver it on our valuable client's address. New AWB No [protected] was given to us but which is not done by the concern departments. It was out for delivery on 10:50 AM but delivered on 02:20 PM. Don't understand that how you are treating/handling a corporate client's like Network 18. This is not done. Kindly assure, it should not be happened againg in future.