Blue Dart Express Limited — Seller - Pick Up Faults, Inappropriate Behaviour By Bludart 700156 Rajarhat Branch

Address:

Kolkata, West Bengal

Respected Sir, SUB : Regarding Multiple Pick Up Issues By Bluedart - Kolkata - Rajarhat New Town Branch[protected]Manager : Mr. Sajal Ghosh) I am an Entrepreneur who has initiated my brand of accessories in the e-commerce section, apart from my own personal website, i have been selling On PAYTM, EBAY, Etc. Just to be clear i manage Regular Pick Ups From 5 Logistics Partners (FedEx, Dhelivery, First Flight, Aramax & Blue Dart Mainly). As per my address of pick up, the closest of all the logistics offices is Bluedart (Roughly 300 Odd Meters). I have no issues with any other service, like i have already faced with Blue Dart. i. I have had orders with BlueDart Since Past 5 Months. ii. Already as they tend to ignore deadlines not by single but 3-4 days, eventually i have to personally go down and get them to collect it. (Just To be clear this not always the case, every 3rd Pick up is like this when they tend to ignore orders for days) only after i officially ask my website partners to initiate a complaint do they respond. iii. In January Of 2015 already i have received a call from some senior official from a Delhi or Bangalore, who connected me and the manager in conference and resolved our issue, in which the said manager insisted that this problem will never be repeated. iv. Since then the problem has been repeated many times. V. On to my current bad experience that has made me complaint so thoroughly, I have also initiated Powership Service of Ebay Quite Recently, These orders have been collected daily at my place since 21st, then more orders on 23rd, and every day till 24th, today that is the 26th, i visited the center personally at 4PM, and told him to accept my orders, he told me that ebay orders require a manifest without which he cannot collect said orders, i said okay i will get those ready, and that he should have these orders collected from my address reather than me coming down after 7 days. To which he bluntly argued that it his not his fault and he will not collect my order. I asked him his name and told him that i would issue a complaint as i pay for these orders, and i have a pick up fee included in that, he then started telling me that i have not received any of your orders via mail that is why i am not sending the pick guy. I said Okay if that is the case i will talk to ebay about it and i took all my orders and left. NOW, i have contacted ebay just now, they inform me that all powership orders have been sent to the pick up office every day since each order was Marked Ready To Ship. Also, they inform me that bluedart provides then the AWB Numbers based on the Orders and pin-codes, so it is not possible that the particular office will not receive a request for pick up. I Have 8 Orders Pending At My Address, please tell me what should i do about them, i have no mind to walk back to that office and give the orders again after the embarrassing incident. I have also asked ebay to get in touch and resolve this matter for me. I request a immediate and permanent resolution. Thank You Piyush Jolly Proprietor : BeCrafty Regards