Blue Dart Express Limited — Very urgent document not delivered on time

Address:560065
Website:www.bluedart.com/servlet/RoutingServlet

A courier was sent from Bangalore to Kolkata on 27th October to be delivered on 28th October. By the end of 28th October, 8pm, the tracking website showed that the product will not be delivered due to a network delay. I called the customer service and they said that they cannot update me about the courier because the link was suspended and to call back the next day. Also, they dont deliver after 6pm. The courier was very important and had to be delivered by 2pm on the 28th October. I am not being able to track the item or know exactly where it is so I can pick it up.
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    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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