Blue Dart Express — Poor service and courier man misbehaving at my premises

Website:

www.bluedart.com

I would like to complaint about the poor service, handling of blue dart express customer care team in new Delhi & Mumbai on 22 & 23 of Jan 2016.
I would also like to complaint about the anger, misbehaving and rude talking of the courier man of blue dart express today on 24/01/2016 at my premises
These complaints are for Airway Bill No: [protected]

I have a genuine reason of not being able to receive the package from blue dart as my family has traveled out of town & me being at work, hence there is no one at my home to receive the package.

Blue dart customer care agents do no t understand genuine client concerns or difficulties of receiving a package.

I received a failed delivery receipt at my door step on 22/01/2016, and that's when I called blue dart customer care to let them know about my family being out of town and me being at work due to which there would be no one available between 9am & 6pm, but the customer care agent is not willing to understand me and said that he/she cannot do anything about it, at which point i requested that if the courier man can call me a bit in advance before coming to my place, so i would make myself available so that it blue dart does not have an inconvenience trying to deliver my package again and again and also I needed that package urgently as it was from standard chartered bank. the agent let me know that it was the bank's SOP (STANDARD OPERATION PROCEDURE) OR bank's directive to blue dart that no call was to be made in case of credit card related packaged for security reasons, which i said was fine, but, also told the agent to find a way so i can get my package, and the agent simply said that they could not do anything. Which means i need to be absent from office just to collect a package ??
is this how a courier service bullies a client and this has happened with me twice before in the near past with the same scenario.
Cant blue dart express understand genuine client concerns or find a way out ??

Again I found a missed delivery note on 23/01/2016, at which point i said to myself that I will not even bother to call blue dart as they would not help me, and i would complain to the bank.

Today is Sunday, 24/01/2016, my day off and I was sleeping as I suffer my hyper tension and needed to relax my body & mind after taking medication.

At 4:15pm my door bells rings multiple times which woke me up alarmed and literally scared, I had slept due to hypertension and then this happens, what would a normal human being feel or react ?

I looked through the door glass before opening the door as I was scared who was at my door step. I opened the door and there was the courier man of blue dart already angry at me and started shouting at me immediately.
He said that he was calling my cell phone & I did not answer and that he had already come thrice or four times and there was no one at my home.
I asked him if that was the way to ring someone's door bell, was it decent ?
I told him that I was sleeping, but he completely ignored me and continued shouting, at which point I told him that I would not accept the package and that I would complain to blue dart. I asked him for his name and he bluntly refused to tell me his name and again told me in rude tone that since would not accept the package, he would leave and he just walked away.
few minutes later he returns and again rings the bell and i opened and he said sorry, but, i was already not feeling well again because of his previous behavior and I told him he agreed not give me the package earlier, so i did not want it and asked him to leave.

I waited for few more minutes and went down to the security guard station at the entrance of my society & asked the two guards on duty as to who had come earlier from the blue dart courier company, they did not know the name of the courier company or the man, they showed me the register where all visitors needed to make an entry before entering our society.
The courier man's motorbike no is :MH11BL3224 & The Mobile No is: [protected]

I would like to let everyone know that the mobile no entered by this courier man is also false as the no from which he claimed to have called me is :[protected]

which is true and which is false, only God knows.

IS THIS THE KIND OF PEOPLE EMPLOYED BY BLUE DART.

DON'T THEY KNOW THAT A LOT OF CRIMES ARE BEING COMMITTED BY COURIER DELIVERY MEN ACROSS INDIA AND ALL THAT IS BEING SHOWN ON TV PROGRAMME'S LIKE : "CRIME PATROL"

I HONESTLY GOT SCARED AS TO WHO WAS AT MY DOOR AND WHY.

HOPE THIS DOES NOT HAPPEN TO OTHERS.