Blue Dart Express — Senseless employees bad management

Address:	Unnao, Uttar Pradesh, 501511
Website:	Blue dart

I had to receive my cheque book and credit card from sbi from gurgaon which is very urgent to me sbi dispached within the time as they committed but their mistake was having contract with a useless courier service bludart. I got a message from bluedart with ref no ev[protected] saying it will be delivered within 5 days. With reference to the tracking number i tracked it on bluedart website it has given the details of my shipment saying it is out for delivery on 11/06/16 from vanasthalipuram branch at 1315 i waited til 5pm and called on their branch landline phone no response and switched off tried alternative number that is also switched off then i called customer care service the executive told it will be delivered by today at 7pm i waited for two hours again i called customer care around 0720pm their reply was same, told delivered by 0730pm i didn't receive neither a phone call nor a message i wasn't able to know the status of my shipment. Again i called customer service the ivr says can't connect today service ends for today will be available on monday. Then i went to the vanasthalipuram branch it is closed. I cameback home and tracked again then i surprised after seeing the status consignee's address unlocatable/landmark needed. It is really foolish i was trying to contact them in all the possible ways can't they call me to know the landmark i wonder its unlocatable its just 8km away from the vanasthalipuram branch. Even pizzas are delivered hot to my location why can't courier service reach. I received so many couriers and packages from other delivery services without hassle. Only blue dart is unable to find my address. I wonder how the employees are committed to their work. There is no dedication and common sense to the vanasthalipuram branch employees or management. What iam worrying is just 3months ago i ordered mi fitband on the official website i found the same status and they sent the product back without contacting me. One month ago i ordered mi ear phones same status i myself went to vanasthalipuram branch and collected my earphones because the delivery boy told "we are unable to come there because we need to deliver only one product to your location it is waste of fuel for us to come there u come n collect your package" wat can we say i collected it. Here i see the same status wat if it goes back to gurgaon. There is no contact to speak to them they don't even try to call the consumer. I faced problems three times with bluedart giving wrong information to consumer and updating wrong status after not even trying to contact. Vanasthalipuram branch is the worst branch in terms of service inefficient employees.