[Resolved] Blue Star — Pathetic Customer services on Blue Star Split AC

chinm21

Address:

New Delhi, Delhi

Hi, I purchased a Blue Star 1.2 Tone split A.C on 18th Apr 2013. Due to leakage of Gas in the indoor unit & heavy noise in it i raised a complain B[protected] and immediately got a message on mu mobile no [protected] that your complain is assigned to Total Solution(Name of Dealer). While i called up to that dealer i got a shocking response that " i have rejected the ticket because your area is not under my control you may contact to other dealer of your locality. Then again i called to the customer care & got a response that we will assigned to correct dealer shortly but didn't get any message or resolution. Please request you to look into the matter seriously & provide me a solution ASAP. Chattarpur New Delhi. [protected]@yahoo.co.in.

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Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2015

Blue Star India Customer Care's response Dear Sir, Greetings from Blue Star India Limited! We have received your Email and Noted its contents. We regret the inconvenience caused to you. The matter has been referred to our Service Delivery Engineer Mr. Kuldeep Sharma (Mobile no- [protected]) and Our Area Manager Mr. Mahesh Kumar Gour (Cell no- [protected]). They Shall look into the below Matter and Revert to you Shortly on the Service. We Thank you for generating the Service Ticket number .B[protected] We look forward to help you and assure you of our best services at all times. Thanks & Regards, Sunita Dcosta Escalation Management ACRSG. Blue Star Limited [protected]@bluestarindia.com Contact Number[protected]. For any assistance, please call on our 24 hours toll-free number[protected] or send an email to log your call to [protected]@bluestarindia.com. Or you may send an SMS “Service” to 57575.