[Resolved]  Blue Star — Ref IBASE ID : 3688807 for complain no : B[protected] Under AMC contract still charging for machine part worth RS.2500

Address:

Mumbai City, Maharashtra

This is to inform you that i Mrs. Heena Joshi with Reference IBASE ID : 3688807 has registered a complaint for nonworking of my 1.5 TN Window AC Model No: 2WAE181YA ( SR. NO.:[protected]and my ticket No is B[protected] dated 18/08/2015. My quick complaint logging is 3688807. The complaint was attended on (not within 24 hrs) 20th August and was informed that there is a gas leak problem; the machine was picked up on 21st August 2015. Ihave taken the AMC contract where they had informed that all my parts are insured. My machine is under AMC contract where i was told that all the mechanical AC parts except plastic part are included.To my surprises am getting a call from Blue Star or Cool Tech Solution saying that cooling coil is not working and i will have to pay Rs. 2500 as it is not included in the contract.This is my second year under AMC contract where i am paying premium amount .This part condition is no where mentioned in my AMC as well. I expect a satisfactory answer on the same.Am registering consumer complaint against the same as well. Looking forward for an early reply.