Bmtc — Bus Pass Issue Complaint

Address:

Bangalore, Karnataka

On 31st January I went to jayanagar 4th block bus station to buy the monthly pass for the month of February, when I reached the counter i asked for the pass to a BMTC staff who was sitting there to issue the passes, then to my shock he has refused to give me one as I had lost the January month's pass. I showed him the 3 year's identity card issued by the BMTC and told him clearly that I had lost it, but still he refused to give me the pass and instead he asks me to "go find it and come" in a rude way. "Go find it and come"?!! We're not bloody your servants boss! Then I had to quarrel with them and take their insults. After a dirty argument with them for almost 10 minutes, that yielded nothing, I decided go to the banashankari bus stand hoping that at least there I can get the bus pass. I reached there and went to the counter to ask for the pass, there the BMTC staff has given me the pass by seeing my BMTC id card without a single word. So why these BMTC staffs at different bus stations make their own rules? Inconvenience will always be there we, everyone one o[censored]s, do understand it but please don't embarrass us by doing these kinds of things. I'm deeply hurt by your unruly act. I Hereby requesting the concerned authority to please make sure that the same rules are followed everywhere. And train your staffs to behave properly with commuters. Not only me, I have seen lot of other people who stand for hours in the queue and go back disappointed when they reach the counter. Please do take action regarding and please make customer-friendly rules. Yours sincerely Prasad.