[Resolved]  Bmtc — Complaint Regarding Harsh Abusive Behaviour and Unparliamentary Slang Language Scolding of your Bus Conductor and Driver

Address:

Bangalore, Karnataka

Dear Sir, With lot of pain I want to draw your attention regarding the unparliamentary, slang and illegal behaviour of your crew staff of BMTC bus I travelled from Rajaji Nagar ( Near Warrior Bakery Bus Stop) to KBS of Majestic on 12th December 2014 approximate time Between 4.15 Pm to 5 PM 1. I boarded the bus at Rajaji Nagar ( Near Warrior Bakery Bus Stop) for KBS Majestic. 2. Bus Driver stopped the bus in front of Bangalore City Railway station and informed all the passengers that " It is Last Stop" and he asked all the passenger to get down from the bus. 3. My self and an old lady surprisingly enquired that " Bus should go inside Majestic Bus stop than why you are asking us to get down"... 4. The old lady begged them to take the bus inside bus stop because she was not able to walk properly and she need to catch another bus for other destination . But the driver and conductor denied and told that they have some work there and they will stop for a while. I asked them to take the bus to KBS and than to pursue their personal work. 5. With a very angry mood the driver asked me to wait for a while and stopped the bus in front of "Santala Silk House Shop" and he went inside the bus stand and came back after 10 minutes. 6. Once the driver came back than the Conductor started driving the bus towards inside of the KBS . He stopped the bus at Traffic signal o[censored]pperpet ( Near Sangam Talkies Traffic signal) . I requested him to open the door but very rudely he answered me that " Now I will show you what I can do ...Don't show me the rules" and started scolding me in unparliamentary slang language. 7. After reaching inside the bus stop also he denied to open the Bus Door and continuously scolding me in loud voice. The old lady begged him to open the door of the bus than the conductor opened the door . 8. While getting down from the bus I took a photo snap of that conductor with my cell phone camera. ...Unfortunately he saw that and jumped from his seat and he was in the verge of beating me and trying to snatch my mobile phone. But It was my good luck that people gathered near me and after seeing the crowed he could not able to man handle with me. 9. Without creating further nuisance I left the place and decided to forward a complain to your kind consideration. 10 I had already complained to the toll free complaint number [protected] and received a complaint Regd no."bmtc10106998" 11 the photo snap of the conductor and scan copy of my bus ticket is attached for your reference. 12. With lot of hope I am expecting prompt action and a reply mail of action from your end. Kindly give me your mobile phone and land line number so that I can narrate you the matter more accurately. 13. If I will not get any response from your end than as a citizen of India it will compel me to take this issue to Bangalore City Police Commissioner and Public News Medias. With a hope for justice and reply from your end. With Regards Rudranarayan Dash rudra.[protected]@gmail.com