Bmtc — Conductor's misbehave & drunk on duty

Address:

Bangalore, Karnataka, 560068

Bus No. 9548,
Date of incident: 16/06/2016
Route from Banashankari to Silk Board(Last Stop)
Description: I am daily commuter in BMTC. I travel from BTM bus stop to Hosakerehalli cross. Yesterday I got into a bus (Bus No. 9548) at Mico Layout between "8:30 PM to 8:40 PM", which was coming from Banashankari towards Silk Board. When I asked conductor for ticket he said give me change, since the fare was 12 Rupees and I dint have 2 Rupees change I gave 20 Rupees. He refused to give me the ticket and asked me get down from the bus, I requested him that I literally dont have change, then also he started misbehaving with me, even he used slang words for me. HE SAID "ARE YOU MENTALLY LOOSE? ", then asked me to get down there only. HE WAS DRUNK ON DUTY, as I could smell.
Kindly request you to take serious action against him as it is becoming tough day by day for HINDI SPEAKER to commute in BMTC, It is becoming worse everyday for people like me who dont know KANNADA. Please do needful.