[Resolved]  Bmtc — Not Providing the Change and making the commuter to get out of Bus

Address:

Bangalore, Karnataka

My Destination is Athebele to Bommasandra. Vehicle No: KA -01 F- 4679.Route: From "Athebele to Banshankari" Timing :9:10 AM To complaint on the behaviour of the Conductor, refusing to provide the change, even though she have more than enough money in hand, and asking me to get down of the bus( which is still in running). When i mentioned that i really don't have the change and you can provide me, since you more than sufficient change, she started shouting and told just get out of the bus, i have to give for other commuters... i replied back, even i'm your passenger madam, so please provide me the change and i really don't have the change. still she become so rude and started shouting and using some rubbish words. so i just called to the BMTC customer care number and conveyed he information, they also asked to speak the conductor to her. so i gave to her, she is just lying saying she don't have change and i refusing to get out of the bus and also i'm shouting at her. When i continued the conversation with the officer, i told, if want i can ask other passengers to convey the actual status, they told to give her again the mobile to her. again she spoke and promises that she really don't have change and also she told, "ya will take to the nearby police station". even i told ok.(these happened from yadavanahalli - hale chandapura) After that she came to front and keep on scolding in kanada and making some comments which is really hurt. she also told that even if i get FC, no issues will take her to police station. When bommasandra stop came, i myself asked the conductor which police station madam? she replied "I don't know mush english"(in english). then i asked driver, he told it is in hebaggodi, i told fine will go. once the stop comes, she told come we will go. when i started walking with her, i have asked my neighbour seat person to come with me as a witness, so i can be supportive, but she refused saying she is already late. so i left with the conductor to the hebbagodi police station. There she told "she wants to make a complaint, saying that i didn't get the ticket". and i refuse to get out of the bus. The police officer asked me to explain what have happened: i have briefed him. then he sked the conductor, she started lying, that i really didn't have change and she spoke to the officer immediately, and my officer told to take her to policestation. and she told, "sir, let she be here, i want to carry on my duty. i'm leaving". police officer told wait, let me speak. (Really she have told 70% of the flaw statement.) and the police man asked now what you want to do to her(conductor)? she told, ya "i want to file a complaint that she travelled with out ticket from Athebele to Hebbagodi". I was shocked with her statement. Immediately, i interrupted and told, sir "I have to log a complaint on her for being irresponsible and behaving so rude with the commuter" I also told, sir i want to make a complaint on her, for not doing her duty properly and being irresponsible and shouting at me. After this statement, she was bit polite and saying see sir, how she speaks being educated... I replied, ya since i'm educated, i'm fighting for my rights and doesn't get scared and got out of bus. Then the police officer interrupted and told, see you both have to be polite and agree the mistakes. but she told, no sir let people from my department come, till then let she be here and i have to go and continue my duty" After this statement, police officer said, no, wait. and started to speak me saying " see ma, she is govt public staff, getting into such issues will impact her carrier and more over providing the change is a big issue ..." I told, ya sir, i agree her painful job and respect the. at the same time, why should she do these and not ready to accept the Truth and speak the truth to the Officers? "with both the BMTC customer care and you?" Then, he compromised and sent me and her, "saying, both the sides fault is there and there is a lesson that u should carry proper change etc...". I really want to bring this to the public notification and the authority notification. Such type of incidents really hurt and create a hurdle in many aspects. Kindly make the action on such conductors. There are conductors who really, do their duty in honest manner. i salute them at the same time.