Bombay Hospital — Repayment of deposit

Address:

Mumbai City, Maharashtra

Rs. 15, 000/= (5000 + 10, 000/=) paid as admission deposit for cashless knee replacement surgery on Dec. 9, 2014.. In-patient number: 1284473; NAME: VIRBALA SHAH Class: NW II Discharge Date: 12/12/2014 TPA: Health India tpa services pvt ltd. Have contacted Marketing section, at the instance of the Billing Dept, in person three time periodically after February 15, 2015 and made several calls regarding status of my deposit. The last call made on April 29, 2015. The stock answer:: "PAYMENT NOT RECEIVED FROM TPA OR MONEY RECEIVED BUT DO NOT KNOW FOR WHICH PATIENTS. ENQUIRE NEXT WEEK". TPA has settled the medical bill of Rs. 288115/= vide cheque no. CITIH[protected] dtd 5/2/2015 in full and final settlement of claims. Despite your Dept. Receiving full payment, why your marketing Dept. is withholding my deposit? Kindly explain. An immediate answer would be appreciated. Virbala shah