BookMyShow Customer Care

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...
Satisfactory Rating
54%
Complaints
429
Responses
283
Resolved
214
Good news! We have a good connection with the company and they're good at resolving user complaints.
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BookMyShow Customer Care related pictures (78)

BookMyShow Complaints & Reviews

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Bookmyshow — Get back refund amount which deducted from my bank account for unsuccessful movie ticket booking

 naikadi90 on May 3, 2016
Hi,
My name is Adi Naik from Chembur . on 01/05/16 at about 9-10pm i was book 2 tickets of sairat movie and showtime was 1.15 pm with rupay card of Dena Bank of Trombay Branch.But due to some reasons it failed but, a message from Dena bank came Rs.316.96 has been deducted from my account but ticket not booked so that i want refund of money as soon as possible......
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — To refund my account of failed transaction twice

 Rohitbw123 on May 3, 2016
Hi,
My name is Rohit Waghmare from nanded.on 2/05/16 at about 9-10pm i booked 8 tickets of movie sairat of showtime 12:15 pm on 4/05/16 with rupay card of state bank of hyderabad.But due to some reasons it failed but, a message from state bank came rs.1164.12 has been deducted from my account and there were two optioms retry or cancel or something i dnt remember.I retried it again it failed and again message from state bank came with same amount but different transaction id.I want to refund as soon as possible....
Complaint comments  Read comments Complaint category Banks

Bookmyshow — Transaction fail and not booking

 aditya jadhav on May 3, 2016
I have been trying to make booking of 4 seats for the show of movie 'sairat', at date 2nd may and 3rd may, at e-square - university road, but at after completing transaction procedures it shows "transaction failed" message. I also receive this message on my mobile number.
I have tried using different bank accounts, on different days but same occurred every time....
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Money refund for booking id's : mtkg0000073441 & mtkg0000073582

 Nissankarao Bhanuteja on Apr 30, 2016
As per earlier mail and message from book my show it is conformed me that the refund amonut would reflect back to your account within 10-15 working days, but now all of a sudden are saying that contact theater owner.Do u think that is that is easy as u said simply to contact i dont meet any body it is your responsibility to take this and refund my money back for this booking id's : mtkg0000073441 & mtkg0000073582, such a negligence and worst service and no proper communication ever seen....
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Money deducted from paytm account but no tickets received.

 Kailash Kavhale on Apr 30, 2016
Ticket booking amount debited but tickets not provided and also not refunded...
Refund my amount which u deducted but i didn't get tickets from you...
Bookymyshow order id : #moband2zzz1305359861zzz137073455zzz4

Attachment given below of payment statement..
Thanking you,
Kailash kavhale
9673073974...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Money not refund of movie tickets

 vikas sunil on Apr 30, 2016
30th april, 2016
i booked my movie ticket through net banking of sbi on 30 april, 2016 for baaghi movie in PVR:select city walk . amount 1089.26 Rs has been debited by this company which had no idea about movie ticket and they did not book my ticket and my money is debited by book my show company.movie time -1:25pm, day sunday &movie date - 1st may, 2016
please give me, my money within 12hrs....
Complaint comments  Read comments [1]Complaint category Movie Rentals

Bookmyshow — Money deducted from account but no tickets received

 Ashu100 on Apr 29, 2016
Hi booked two movie tickets of baghi today around 1.34 pm amounting rs467.80 .Money has been already deducted from my account .I tried to call them lots of time .I also received a call from their executive named mary having phone no-8046555050.She promised to resloved my problem within two hour.But still it is not resolved .I have the details relating to transaction and mails which has been witten by me to them and their reply.According to my opinion bookmyshow is now making fool of people by showing good offer.They are traping peoplr by showing this discount....
Complaint comments  Read comments [1]Complaint category Online Shopping

Bookmyshow — Refund and failure of transaction

 Pradyumna Rathod on Apr 29, 2016
My booking has been rejected, but my credit card has been charged? What do i do?
I received an email saying that i was debited rs 337.18 on pos70005011 at bookmyshow 29-04-2016
I was booking tickets for the movie the man who knew infinity.
When will i get refund ?
Why does bookmyshow take 10 days to refund the money?
I tried booking movie tickets online for the first time and this happens...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Wrong day booking done by bookmyshow booking id - mrtg-w98ur2x

 Baljeet83 on Apr 27, 2016
I had planned to watch The Jungle Book (3D Hindi) (U/A) on 13th Apr'16 (Wednesday) at Movietime: Raja Garden (AUDI5), National Capital Region (NCR), Delhi and booked the 6 tickets on 12th Apr, for 5:45pm show. I paid special attention to select Wednesday 13th Apr while booking tickets.However to my surprise after making the payments and receiving the e-tickets I realized that ticket's got booked were of 12th Apr (Tuesday) out of no where. I immediately called Bookmyshow's customer care and after holding for 30 minutes I was able to speak with one of the representative. I told them the issue, and...
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Wrong booking done by bookmyshow booking id wsdnpm8:

 anilmanjhu on Apr 27, 2016
I want to highlight the this embarrassing moment my family and i faced because of the incorrect booking done by bookmyshow. I had planned to watch the jungle book (3d hindi) (U/a) on 20th apr (Wednesday) at big cinemas: ansal plaza, gurgaon (Screen 03), national capital region (Ncr), gurgaon and booked the 6 tickets on 18th apr along with a large combo meal for kids for a total amount of rs.1382.40. I paid special attention to select wednesday 20th apr while booked ticket however didn't check that ticket's got booked were of 19th apr (Tuesday) out of no where.
We were sitting and watching...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Confirmation not recieved

 Ďeępąn Přïţź Pwíñčé on Apr 26, 2016
Sir,
I have booked 3 tickets for theri at LA cinemas, Trichy, Tamil Nadu
i want my money refund or i want confirmation of my ticket
Thanking you...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Refund not processed yet despite show cancelled

 ParminderjeetG on Apr 25, 2016
I have booked 2 tickets on 08th April for IPL match to be held in Mumbai on 13th May between Mumbai Indians vs Kings XI Punjab. I have paid total Rs. 5200.38 for 2 tickets including service taxes. As per the high court order, it has been more than 10 days that final confirmation have already come that this match has been called off as no matches will take place in Mumbai in the month of May. I am yet to hear from Bookmyshow and whenever I call their number 022 - 61445050, the automated machine say that final confirmation on IPL matches is awaited which is not the case as high court decision has...
Complaint comments  Read comments [3]Complaint category Entertainment and Recreation

Bookmyshow — Not received my ticket for downloading

 Nagayya Rambhatla on Apr 23, 2016
Yes. Booked ticket for nil battey sannata in empressmall pvr for 24/4/2016 12 pm show of platinum. Seat nos. J8, j9. Not recieved m ticket. Pl help me out in this regard action is required immediately since the show will be tomorrow at 12 pm.


Thanks...
Complaint comments  Read comments [1]Complaint category Credit Cards

Bookmyshow — Not refunding my amount and not addressing my ticket

 mehaboobkhan18 on Apr 21, 2016
I had booked ticket. But the show was cancelled due to technical issues. Cinema paid us the ticket amount but we were told to collect our taxes amount from bookmyshow. I raised a ticket but they closed it saying cinema has paid us our amount. I raised 2 more tickets to open my closed tickets but bookmyshow did not respond.

Ticket numbers:

1) reference id - 1736847
2) reference id - 1826753...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Refund for cancelled show

 Craig Kugu Alexander on Apr 21, 2016
Hi there. I had booked a ticket for the movie kapoor and sons at maxus mall gwo weeks ago. It was the 5:15pm show and for technical reasons it got cancelled. But i've still not got any refund. I paid 400rs for a show i did not even watch! Another thing.. Your service is pathetic. Your njmber never gets through and you freaking charge for every call? Looks like all your'll wanna do is rob the customers in every way possible! I'm hoping i get a steady response on this. And if not... Rest assured i will take u to court! Because your'll are no one to rob peoples money for shows that didn't even happen!...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Refund for failed online ticket booking; about money

 Bharath Yadav on Apr 20, 2016
I am bharath. V (Cell no 8121111101). I booked 2 tickets the junglebook' using bookmyshow.com for prasads large screen, hyderabad, for 6:15pm show for date 25th april 2016 using yes bank net banking
After selecting seats and entering my account details, bookmyshow application displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 593.66 was debited from my account. This transaction was done at around 10:15pm on 19th april 2016.
So kindly refund my money to below account...
Account...
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Refund claim

 rajeshpatwa on Apr 20, 2016
Dear sir,
You deducted payment from my account for the jungle book (3d hindi) at miraj thakur cinemas: kandivali (E) (Screen 1) transaction was not successful. Your tickets have hence not been booked. The amount for the said transaction should not been charged by us. But, the amount has been charged, so kindly the refund my payment in my account.
Attachment given below of failed payment and bank statement.
Thanking you,
Rajesh patwa
9821512730....
Complaint comments  Read comments [2]Complaint category Banks

Bookmyshow — Buy one get one offer - icici

 manojkumaras0 on Apr 19, 2016
Hi,

I am manoj, i tried booking with my premium debit card.

When i booked for first time it got booked, then afterwards am trying for the next month its not booking at all - its showing - sorry, you just missed it! : (But you can again try at 12 pm. For any queries please write to us at helpdesk@bookmyshow.com. (#-4011)

That too i tried from 9.55 am on weekday. Daily i have tried for the all different timings.

I am not asking monthly twice, but am asking each month one ticket, but your offer is applying for the 1st time for every user,...
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Debited money after unsuccessful transaction through sbi internet banking on 16 april 16

 Harishchandra Potekar on Apr 19, 2016
I tried to book two movie tickets through bookmyshow on 16 april 16 but at the time of paying they shows your transaction failed try again. I tried second time but same massage shown by this website and my 336.36 rs get debited from my account two times. I complained about this to bookmyshow costumer care but they not responded yet. My transaction number are as follows-
Date ref. No. Debited money
16-apr-2016 fsbi4422271684ig0bvdnuo1 336.36
16-apr-2016 fsbi4422251328ig0bvdmxz6 336.36
It is requested that take necessary action so that i will get my money refunded...
Complaint comments  Read comments [1]Complaint category Banks

Bookmyshow — Refund for transaction cancellation

 hg12 on Apr 18, 2016
This is regarding our cancelled booking for the movie 'Fan' in Asian Sridevi Mall on 16th April .Our payment was cancelled which was done by SBI account [Account holder's name : Sunanda Rathia ][ Account number : 33523227730 ] through e-banking . We booked 5 Gold tickets, Amount has been debited from the account . But refund is not generated. Please look into this matter as soon as possible....
Complaint comments  Read comments [1]Complaint category Cinema

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