BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 53%
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514
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
53%
Complaints
514
Pending
357
Resolved
244
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Complaints & Reviews

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Bookmyshow — Bookmyshow cheater, fraud website

 Dharmesh Seo on Aug 22, 2016
I have booked movie ticket for 13th aug 16, and received confirmation from bookmyshow via email/sms, but unfortunately cinema had cancelled my show which we have booked.

At that time bookmyshow support team and cinema manager both are promised about refund within 10 days.

After 7 days we have contacted bms via chat, and they said "we have discussed with cinema and you are not eligible for the refund because you have seen another movie instead of that movie" which you have booked,

Finally i have decided to publish this complaint against bookmyshow fraud...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Cancel 2 movie ticket of mohenjo daro movie of today at suburbia bandra west

 Bhupesh Bhangre on Aug 15, 2016
Please refund my cash in my wallet
Hi customer, http://bmsurl.co/7z4V5MFH please click on the above link to get your m-ticket. Just show this qr code at the cinema entrance - please note that you cannot pickup physical tickets with this qr code.

Your ticket has been generated and sent to your email id for mohenjo daro on mon, 15 aug, 2016 7:30pm, at movietime suburbia: bandra (W) (Movietime bandra-screen), seats: dress-f5, f6. Booking id: mtsu0000770680....
Complaint comments  Read comments Complaint category Banks

Bookmyshow — Refund of failed bookings

 Madansingh Deora on Aug 9, 2016
I tried booking dhishoom on 6th aug 2016 for 9:15 show in at E Square Xion, but online booking was failed and money 122.66 Rs were deducted from my HDFC netbanking account . I have received the Sorry message for failed transaction from BMSHOW . my mobile number during transaction was 9903246779 . Please check and process the refund...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Fake offers

 Ghantasala Prasad on Aug 6, 2016
I have an icici coral card with me and there is an offer 1+1 running in bookmyshow.

Every time i try to book tickets using this promotion, i receive an error saying that try at different time.

When i contacted the bookmyshow team regarding this they told me that a particular quota of tickets are sold at frequent interval of times and they asked me to book at that time.

When ever i try to book ticket at that time, it shows me that there is an error 4015 asking me to try after sometime.

Even after repeated trails after 20 mins i get an error...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — By mistake booked a ticket on monday instead of tuesday

 Panesar Gursewak on Aug 1, 2016
By mistake book d tkt of monday instead of tuesday...
Complaint comments  Read comments Complaint category Credit Cards

Book My Show — No refund on the misbooked tickets

 npuvvada on Jul 31, 2016
We bought movie tickets through bookmyshow. Com on 31-jul-2016 to go in next 2 hours, but at the end of transaction it shows i booked for 3-aug which is a workingday, so when i called up, their response is "they are just booking partners, money has gone to theatre... Nothing can be done". There is no refund, thatre also does not take responsibility. So where the money has gone?. It must be investigated on how much money is being earnt by the website/theatre like this. We never again will visit such sites....
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Booking failed but credit/debit card charged

 meenal2408 on Jul 26, 2016
My booking has been rejected, but my credit/debit card has been charged.
I had booked 2 tickets on 23 july 2016 for madaari, amount deducted from my account but tickets not generated.

After some time i tried again, this time transaction was successfully and tickets were generated but amount deducted twice from my account.
Message received from bank of twice amount deduction is enclosed for reference.

Till date i have not received any refund message from the company.
Kindly initiate a refund of rs 537/- asap....
Complaint comments  Read comments [1]Complaint category Internet Services

Bookmyshow — Tickets booked, payment done but no ticket generated

 ashdoc88 on Jul 25, 2016
On 7th of may i booked tickets for a movie, captain america civil war . i booked the tickets with app and money was transected from my card. as soon as the tickets were flashed the app crashed and i couldn't retrieve tickets. i did not get any mail from the company and as well any sms which i could have used as a n m-ticket . i have been talking to company ex executives for the same but they are not ready to refund the money at all and saying that they cant do anything about it as it is company's policy not to refund the money....
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Movie tickets were paid for, however the theater has sold our tickets to someone else even

 Karan_h on Jul 25, 2016
We had booked 8 tickets for a first day show for kabali, the amount was paid in full for the tickets. However when we reached the theatre the tickets were sold to someone else. No one had contacted us letting us know that the tickets were not available. We wasted two hours driving to the theatre only to know the tickets were sold out.

I called book my show and they said it's the theatres fault, since that did not mention to them on the tickets not available.

End of the day, book my show refunded the cash for the tickets, however this is not good business practice...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Money debited ticket not booked

 Vibin Vijay on Jul 22, 2016
Money is debited from my bank account for the booking of two movie tickets but i didn't receive any messaged from bookmyshow regarding the confirmation of the purchase. I request a refund from book my show.
My transaction number is ig0cjvwgs6 on 22 july 2016 at 22:01
Basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats. Anyway my second transaction was success. So i humbly request to take care of my refund as fast as possible....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Bookmyshow — Payment go debited but transaction get failed

 slogaraj5@yahoo.com on Jul 21, 2016
I tried to book Kabali movie ticket through Bookmyshow.com, but my transaction got failed and payment debited through Netbanking yesbank.

Billdesk GYBK4621760905 BOOKMYS Rs.1, 811.04.

please do the needfull...
Complaint comments  Read comments Complaint category Movie Rentals

Bookmyshow — Bookmyshow sale black ticket

 Prabhakar Dwivedi11 on Jul 21, 2016
I booked my show for Kabali movies. Bookmyshow confirm my ticket & show. Bookmyshow cancelled my ticket after 3 hours after confirm my ticket and increase the same ticket price and resale the ticket like black ticket.
I call to Bookmyshow customer care but he is not resolved my problem and he said to me I can't do any thing, this decision taken by Bookmyshow & PVR.
Please find the ticket details below:

Dear Customer,
Your ticket(s) are Confirmed! BOOKING ID
WXRMHZT
Please find your e-tickets attached to this mail or to download your ticket, click...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Bookmyshow.com — Cancellation or adjustment of wrongly booked ticket

 KIRAN BYAHATTI on Jul 20, 2016
I ve booked the tocket for 22/07/2016 which not supposed to be
Is it possible to cancel not to refund the money, it should be kept in the due our account which will used for next time, by the customer.
Or facility to be provided such a way to transfer the booked ticket to others
Who may require at last ditch,
Being a supply chain - functional head i value my customer,
Request to clarify for cancellations in a stipulated period of time,...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Regarding refund of not booking of movie ticket

 goodmanhhhh on Jul 16, 2016
Yesterday (15th july 2016), i tried to book a ticket of sultan movie for the date of 17th july 2016 by using bookmyshow app at g3s cinema rohini, delhi. But while booking ticket payment, amont of rs. 285.5 was debited from my account but the ticket was not book. I have already complaint for 2 times but still the amount is not refunded and credit to the my account. So please refund me the same ammount asap.
Thanks and regards
Hariom
Ph no: 9015939471
Bank account icici
Card type: visa
Card no: 4693 7562 9802 3061...
Complaint comments  Read comments [1]Complaint category Movie Rentals

Bookmyshow.com — Schedule change on ticket booking

 AbhishekKhanna1879 on Jul 15, 2016
Hi team,

I would like to apprehend my concern regarding the sham transaction made to bookmyshow.com website for ticket of ice age movie booking id: rrtr0000415830.

On first go, it allowed me to select seat, schedule, location of cinema. i tried making transaction through netbanking which failed. on payment gateway, i select a different mode of transaction which was credit/debit card. it took the money but on the final page showed off a different schedule altogether.

When i contacted their helpdesk for resolution, they are completely unwilling to accept...
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — Misbehave by glitz manager

 Sahil Senti on Jul 14, 2016
Fraud from glitz yamuna nagar manager, after online booking he cancel shows when booking is limited, and gave rubbish excuse like technical problem, while at the same time his employee gives other reason, please guide me where i register this complaint, its happen 3-4 times, am fed up because its happen many times, when i demand it in written, he refuse me, and misbehave with me, my family don't want to go again in GLITZ YAMUNA NAGAR
Thank you
sandeep makhija
8950035550...
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Request refund for failed online ticket booking

 MerinAllen on Jul 14, 2016
I booked 6 tickets for 'shahjahanum parikuttiyum' using bookmyshow.com for pvr, kochi, kerala for 10:00pm show for date 6th july 2016 using icici banking.
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 966.56 was debited from my account. this transaction was done at around 09:00pm on 5th july 2016.
I waited for around 10 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive...
Complaint comments  Read comments [3]Complaint category Cinema

Bookmyshow — Twice amount deducted and money never refunded.

 ashish30.kr on Jul 11, 2016
Hi,

I bought movie ticket worth 385.80 rs through sbi online payment and it got deducted twice on 16th December 2015. I have complaint this multiple times against this in customer care but there is no refund done yet.

I have received Below mentioned messages for the same:

Thank you for using State Bank Internet banking. Your Transaction Ref No IG0BDSXMT1 for Rs.385.8 on 16-DEC-15 17:50

I check this with sbi they send me reply saying its pending with bookmyshow.Below is the mail

--------------------------------------------------------------------------------...
Complaint comments  Read comments [4]Complaint category Cinema

Bookmyshow — Recharge BMS Wallet

 Archana Rai 22 on Jul 11, 2016
Hi,

I tried to recharge my BMS wallet for the first time with Rs 900 from my citibank account.
The money got deducted but the recharge didn't happen.
Here is the transaction details:
PURCHASE SUBJECT: MCUPOS 11JUL0440 Card no.: 5292XXX0XXXX1214 11JUL BIGTREE -BILLDESK Ref: 619371965512 Ref No :- 11JUL0440...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Refund of amt

 svi on Jul 13, 2016
I had booked tickets for te3n movie at tivoli cinema hyderabad on 15/6/2016 through your portal but two seats were not alloted and amt was debited to my a/c i have received a msg stating refund for rs 273.20 has been processed on 15/6/2016 at 19.54 hrs and will be credited to my a/c in 10 working days but so far not got anything Totally i had booked eight seats of which six were alloted in the first booking the second booking of two seats had failed kindly refund the amt at the earliest...
Complaint comments  Read comments [5]Complaint category Entertainment and Recreation

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