BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 53%
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530
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
53%
Complaints
530
Pending
367
Resolved
251
Good news! We have a good connection with the company and they're good at resolving user complaints.

BookMyShow related photos (97)

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BookMyShow Customer Care related pictures (97)

BookMyShow Complaints & Reviews

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Bookmyshow — Transaction Failure 2 times

 Pranjali Vakil on Sep 30, 2016
I booked for Farmaishein event in Yashwantrao Chavan Natyagruha 2times. Seat No. V-18, 19, 20. 3tickets of 150Rs each + processing fee of 13.38Rs.
Total amount 1st attempt: 463.38Rs
2nd attempt :463.38Rs
Total : 926.76Rs
First Time : I booked by net banking.immediately msg came by SBI that money has been deducted from account. But I didn't receive the tickets. App stopped for half an hour.i didn't close it. Then I again opened app. Checked if the seats were booked, they weren't. Then I mailed bms .response was quick but they said they didn't have any transaction details....
Complaint comments  Read comments Complaint category Movie Rentals

Bookmyshow — My money is been debited but not Received my ticket nor my money is back

 Maaz Siddiqui on Sep 30, 2016
I have booked two tickets for upcoming concert of Shaan name of concert is The sensational live concert with shaan, Concert is on 15-OCT-2016 and i booked ticket on 29-SEP-2016 at 7:15PM of platinum category which cost me around 2092 with internet handling charges, Than after i use internet banking to get my payment done once i had filled all the details on my bank website i received a message from my bank that my A/C has been debited, than i redirected to BookMyShow website where it shown me the error(Attached Picture).

I completely disappointed with the reasons that there customer...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Cinema ticket

 Rasghunath on Sep 26, 2016
I bought two tickets for "pink"in garuda swagat mall for monday 26th sep 2016 4.3. Pm show.
I paid by my icici mastercard debit card no 5331 1200 5301 2196. Amount paid rs 319.52
I received tickets for tuesday 27th sep 2016. I cannot use these tickets. Please refund the amount to my card account
Booking id anbj0000253410
Tpin no/kiosk pick up code 2752...
Complaint comments  Read comments Complaint category Business & Finances

Bookmyshow — Order of tub caramel combo not delivered

 saswati 11 on Sep 25, 2016
Hello ;
I saswati last nighti booked move ticket with tube caramel combo pack at BIG Cinemas sangam Andheri at screen 3 Seat number where C3 C2.tme 11.00pm.
I went at counter for order and ask them to deliver at my seat they said yes but they didnt and after movie they said now its closed. so just want to infrom you this is not the way to treat your coustmer and if you ask for adv. payment you should provied with better sercv.
i will be thankful to you if you look in this matter....
Complaint comments  Read comments Complaint category News & Media

Bookmyshow — Transferring money in my bank account

 Tj8123857260 on Sep 21, 2016
I had transacted money in book my show wallet through my debit card. But unfortunately i need money in cash and my bank account was 0 balance. I tried to send my wallet money to my bank account but it seems fail. And i haven't set the default settings, i dont know how to use it nicely.
Now it is showing 101 balance in my book my show wallet. Before this transaction i was having 1490 in my wallet. So how would i get my balance back??...
Complaint comments  Read comments [1]Complaint category Banks

Bookmyshow — Refund of ticket

 rookie11121 on Sep 17, 2016
I had booked 3 tickets for sully at pvr cinemas in Orion mall at Bangalore.when I reached there, I was told that since the movie is A rated i cannot take my 3yr old child inside.I contacted the staff at the ticket counter they told me that I could ask for refund my putting a mail to bookmyshow.com, who would in turn get in touch with pvr cinemas. Then pvr would confirm that 3 seats were no occupied and give ok for refund.This is the process as informed by the staff at the ticket counter. Now when I put a mail to book my show.com, they reply that the cinema has refused for refund.

Further...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Pathetic customer service in bookmyshow

 pravinsrivastava23 on Sep 13, 2016
On 09th Sept.2016 I book ticket for watching movie freaky Ali on book my show platform and out of total Rs.418. 57, partially I paid by redeeming my Rs. 200 coupon issued by their channel partner chef my basket, and remaining 218.57 through debiting my credit card. Till date no refund I got and while enquiring to their herd of customer care executive they are confirming refund of money paid through credit card.
Money paid through coupon no future and now they advising me to arrange new coupon .

I advice you all never book tickets from book my show. They are fraud...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — I lost my money by booking the tickets but the tickets are not booked

 Pavankumar Kasa on Sep 12, 2016
I lost my money but the tickets are not booked nearly i tried so many times to get the tickets this is the second time facing the problem you should respond to this conplaiant as soon as pissible and to get my money back my mobile no is 7893441951 my email id is pavankumarkasa4171@gmail.com please slove my problem as soon as possible so i am taking.leave slove my problem...
Complaint comments  Read comments [2]Complaint category Credit Cards

Bookmyshow — Language option issue

 Benki Birugali on Sep 11, 2016
We see English, Hindi, Tamil & Telugu as a language option in the scroll down, this is a serious concern /hindrance to we Kannadigas. I'm raising my voice on behalf of all Kannadigas to include Kannada option as well. Bengaluru is a home/domicile of all shameless outsiders who quit their native state to settle down in our motherland(Bengaluru). All language movies flourish/release here, we have given opportunity to all languages/outsiders, it truly hurts that we don't have our own mother tongue(Kannada) in the language option. Do include Kannada as well in the language option....
Complaint comments  Read comments [1]Complaint category Society & Culture

Book My Show — Extra money charged

 smritiwalia on Sep 10, 2016
I have purchased 4 tickets from book my show for movie flying ticket they charged me 250 for each ticket while I was getting same ticket for RS 100 in tickets window they are cheating customer..cinema was in park square mall Bangalore .I seek refund of money which u have charged more than double from me on 25 Aug 2016.if needed can provide you ticket I'd.plz contact me at smriti.walia@ yahoo.com.waoting for positive reply to save your future customers....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Change seats

 amanahlawat006@gmail.com on Sep 8, 2016
Today early morning i am downloading the book my show app then i am booking baar baar dekho movie tickets in shiela cinema complex and i am chose 21, 22, 23, 24 and the seats are infront of big screen in shiela cinema complex i am not comfortable to see the movie very close becase my eyes are so week if i change the seats after that i feel comfortable only this is solution of this problem i am requesting you book my show plz plz plz plz plz plz plz plz changed my seats plz do something for my biggest problem because i feel soooooooooo bad today next time i cant do this problem so plz change my seats...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Refund of ticket amount

 Makkena Hanumantharao on Sep 5, 2016
I bought telugu movie tickets of "janata garage" on 05.09.2016 - 9 pm show in sri vijayalakshmi takies. Booking id: svlt00cb7xe7z1 of ticket nos. Balcony l11, l12, l13, l14, l15 (5 seats). You are cheated the customer.

The cinema hall manager rejected the tickets, because our theater is not in book my show account, these tickets is invalid, whose contact no is. 99489 06886.

Please refund my amount of rs. 571/- to my account....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Bookmyshow — Refund for failed online tickets booking

 Nakul Goel on Sep 3, 2016
Hi,

Today I tried to book movie ticket via bookmyshow app and after making the payment, the transaction got failed and this happened to me four times in a row.

The money got deducted from my card all the four times. Can you please refund my amount and can you please improve your app and let me know the reason of my transaction failures.

Below are the transactions Id's of all the bookings made which got failed on bookmyshow app :-

1. 201609031505396210qE28fC6
2. 9C49TO
3. 9C49C6
4. 201609031416053131dE61oG7
Complaint comments  Read comments Complaint category Banks

Bookmyshow — Account debited but cinema tickets not issued.

 P.B.SINGH on Sep 1, 2016
On 31Aug 2016 I booked two Platinum Tickets of Rustom for 03.50 PM show at SRS Gorakhpur (U.P) through on line banking services .My SBI account was debited by Rupees 368/-but tickets were denied by BMS show system.Reason was given "we are sorry that your payment for Rustom at SRS City Mall Park Road Gorakhpur (Audi 2)failed".
I reached & explained the authority about my case.He said you book again by giving cash & enjoy the movie your fund will automatically be refunded within 24Hrs .I booked 2 more tickets & got seat No-N- 10&N-11 though previously I tried for seat NO-N-8 & N-9 .
I...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Bookmyshow — Refund of money of book movie tickets [Resolved]

 sonu kumar goyal on Aug 28, 2016
I booked the 2 movie tickets on the book my show app. i have an urgent piece of work same day .so i can not attend the movie show . so please refund my all money. i am your old customer . if you not back my refund in my acconut . So i never booking tickets on your site in the future . My booking id is. SMTP113R812PMD
MY ACCOUNT NUMBER ..is 0313006900004749 name -sonu
Punjab national bank . Plz refund early...
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — Refund movie ticket amount

 Jagtar Vilkhu on Aug 27, 2016
PLEASE REFUND MOVIE TICKETS AMOUNT BY MISTAKE WRONG THEATRE
A Flying Jatt (U/A)
BIG Cinemas: Mangal, Indore (SCREEN 1), Indore, Indore
PLATINUM-A15, A16
SCREEN 1
BOOKING ID
ADMG0001088209
BOOKING DATE & TIME
Sat, 27 Aug, 2016, 12:24am PAYMENT METHOD
Credit Card/Debit Card CONFIRMATION NO
PLS HELP ME REFUND AMOUNT OF MOVIE TICKETS PLS REVERT FAST AND RESOLVE ISSUE....
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Bookmyshow cheater, fraud website

 Dharmesh Seo on Aug 22, 2016
I have booked movie ticket for 13th aug 16, and received confirmation from bookmyshow via email/sms, but unfortunately cinema had cancelled my show which we have booked.

At that time bookmyshow support team and cinema manager both are promised about refund within 10 days.

After 7 days we have contacted bms via chat, and they said "we have discussed with cinema and you are not eligible for the refund because you have seen another movie instead of that movie" which you have booked,

Finally i have decided to publish this complaint against bookmyshow fraud...
Complaint comments  Read comments [2]Complaint category Cinema

Bookmyshow — Cancel 2 movie ticket of mohenjo daro movie of today at suburbia bandra west [Resolved]

 Bhupesh Bhangre on Aug 15, 2016
Please refund my cash in my wallet
Hi customer, http://bmsurl.co/7z4V5MFH please click on the above link to get your m-ticket. Just show this qr code at the cinema entrance - please note that you cannot pickup physical tickets with this qr code.

Your ticket has been generated and sent to your email id for mohenjo daro on mon, 15 aug, 2016 7:30pm, at movietime suburbia: bandra (W) (Movietime bandra-screen), seats: dress-f5, f6. Booking id: mtsu0000770680....
Complaint comments  Read comments Complaint category Banks

Bookmyshow — Refund of failed bookings [Resolved]

 Madansingh Deora on Aug 9, 2016
I tried booking dhishoom on 6th aug 2016 for 9:15 show in at E Square Xion, but online booking was failed and money 122.66 Rs were deducted from my HDFC netbanking account . I have received the Sorry message for failed transaction from BMSHOW . my mobile number during transaction was 9903246779 . Please check and process the refund...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Fake offers [Resolved]

 Ghantasala Prasad on Aug 6, 2016
I have an icici coral card with me and there is an offer 1+1 running in bookmyshow.

Every time i try to book tickets using this promotion, i receive an error saying that try at different time.

When i contacted the bookmyshow team regarding this they told me that a particular quota of tickets are sold at frequent interval of times and they asked me to book at that time.

When ever i try to book ticket at that time, it shows me that there is an error 4015 asking me to try after sometime.

Even after repeated trails after 20 mins i get an error...
Complaint comments  Read comments Complaint category Cinema

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