BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 54%
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562
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
54%
Complaints
562
Pending
395
Resolved
275
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Complaints & Reviews

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Bookmyshow — I have used 50% coupon instead Full money debited from my account

 nikhilsingla11 on Dec 1, 2016
Hi,

I have booked a ticket and applied 50% ICICI offer and in payment page total amount will be pay showing as 235 but when i did the transaction, 366 amount is debited from my account.

And i have proof of three different payments for the same transaction i got.
One i got in bookmyshow app in my transaction that is of 190 Rs. And other two i got in mail as 335 and 366.

Such a fraud company due to there technical glich they are saying that your coupon is not applied so i want to know that why i am getting different slips for payment.
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Regarding cashback of 100 not credited w.r.t booking id W3JTR3Z

 aroraankush26 on Nov 26, 2016
The concern is bookmyshow running offer of 100 cahsback on min 400 transaction and this offer is valid from 25th nov, 2016 to 27th nov, 2016 but I could see this offer on checkout page on 24th november as well which misleaded me and I went on with transaction of 138 from ola money . Now cashback is not credited to me for this transaction . They are quoting that cashback can't be given as per tnc which is right but my concern is when the offer had to go live live from 25th how can make it live on 24 th and ticket which I have booked is booked on 24 th nov, 2016. I am attaching full snapshots which...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Bookmyshow — Ticket cancellation

 niksd69 on Nov 24, 2016
The website of BMS doesn't just changes all date and timing etc, even if you do anything other on their website It doesn't retain selected date if you go back to previous page, hence I instead of Sunday 27th show, I got Friday 25th show of dear zindagi booked.
They keep on insisting the terms and conditions every time. So it is only customer's fault that UI of website is not efficient of end user. Whatever you do you can't cancel, change or get refund not 1%.
Further the cinema changed it's timing from 1115 to 11.45 then again I called them that now problem is yours, if you are changing...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Fraud

 Ashish Prajapat on Nov 24, 2016
I booked a ticket with amount payable of rs. 107. i paid that amount with gift card voucher of rs. 250 . and i did not reveive any ticket but my balance of gift card was reducted but i thought it could be technical error so i visited their website and clicked on resend ticket and it showed i did not book any ticket and then i booked again with gift card's remaining balance and surprise it happens again my balance reducted and still no ticket if i can file a complaint in court i would against these fraudsters....
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Redemption of rs. 500 on each of three tickets of rs.750, as promised!!

 Bama Ramesh on Nov 19, 2016
I bought three tickets thru bookmyshow for rs. 750 each for a stand-up comedy show at rain tree hotel, chennai, organized by evam theatre in september 2015.

It was mentioned on the email confirmation that rs, 500 would be redeemed out of each ticket.

I have been on email correspondence with customer care of bookmyshow on this issue for last one month. On 8 november, i received an email quote:
*
I understand when you had booked for the event you may have received mail/link or any type of intimation for its redemption.

Request you to forward...
Complaint comments  Read comments [1]Complaint category Other

Bookmyshow — Bookmyshow debit card charged but ticket not booked

 Simranjeetsingh121 on Nov 19, 2016
My name is simranjeet singh. I tried to book a ticket today on https://in.bookmyshow.com/patna., i. E. Sunday nov 20, 2016 for a hindi movie force 2 at fun cinemas: regent theater. Apparently my debit card got charged for the amount of 582 for four tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: 7858061515
Amount deducted: 582
Bank name: bank of baroda...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Debit card charged but ticket not booked

 Ashiqurr on Nov 17, 2016
I am Ashiqur Rahma, I tried to book for four tickets tomorrow by using gmail id ashiqurr024@gmail.com or mobile no 8811064869 November 16-11-2016 for ISL North east United FC vs FC Pune city which will play on 22 nov 2016. Suddenly my Debit card got charged for the amount of 1140 for four tickets and the entire amount was deducted as txn# 020006096579 . However the tickets didn't get confirmed due to transaction failure. .. I also checked my email but nothing found any message on tickets..please send me the confirmed tickets to my gmail address - ashiqurr024@gmail.com or mobile no 8811064869......
Complaint comments  Read comments Complaint category Family & Relationships

Book My Show — Debit Card charged but ticket not booked

 Joel D'souza on Nov 12, 2016
My name is Joel D'souza. I tried to book a ticket today on https://in.bookmyshow.com/mumbai., i.e. Saturday Nov 12, 2016 for a Marathi movie Vajandar at Cinemax Mira Road (E). Apparently my Debit Card got charged for the amount of 334.52 for two tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: 9870956768
Amount deducted: 334.52
Bank name: Kotak Mahindra Bank...
Complaint comments  Read comments [1]Complaint category Credit Cards

Bookmyshow — Fake voucher coupon shared by company

 anshul_09111986 on Nov 9, 2016
Hi,
"DHAMAKA" voucher coupon shared by company & validity was 9th nov. 2016.

But coupon is not valid . After continuously follow up through mail as well as on phone with bookmy show . No support or help received & even they provided wrong information. Due to which my whole day has spoiled & wasted. Also felling mental stress because of book my show . Ticket ID is #2737375...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — I booked a ticket.. Transaction failed but payment of inr rs.45.50recd

 Prashanth143 on Nov 8, 2016
Sir, 25 days back i.e., 10/12/2016 i booked a ticket for DEVI movie in PVR velachery, Chennai, Tamilnadu.I got a message like Transaction failed but Payment of INR Rs.45.50recd.money will be refunded within 10 days. Till now money not refunded.Please refund my money.Through below details i tried to book ticket.
Phno:-9704037278
Mail:-shanthpra380@gmail.com...
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — In ability of cancellation of movie ticket

 Ramani Ravindra on Nov 6, 2016
I had booked 6 movcinesquareo to a movie called mukunda murari in Bangalore in a theatre called savitha cinesquare for show which was scheduled on 7 November 2016 but we will not be able to attend that due to some reasons when I made an attempt to cancel the show it is saying the show can't be cancelled. This is total cheating. I lost my 700 rupees on this please I request the bookmyshow people to resolve this issue....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Bookmyshow — Harassed at noida city centre pvr hall

 imskeshri@gmail.com on Nov 4, 2016
I have booked ticket with ref no. wht9x72 for show at 2.55pm dated 2.11.16 we have surprised when at gate they have told this booked show is specially for ladies only. and they didn't allow us for show, they told only your wife can go even little two boy children can not allow
I am very surprised as i never seen this type of option even at the time of booking i didn't get any option to opt.
We are very upset from your these type of option, feels cheated.
What can you do regarding this?
We have harrashed a lot i hv told to executive to give some alternate option but they...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Winpin

 vishwajeet121 on Nov 3, 2016
I had 2 bms vouchers. i used both of them to buy tickets (doctor strange) but then in the end it got cancelled itself due to connectivity issue. i didnt get the tickets. and when i try to apply the tickets toanother tickets of the same show it says. voucher balance got exhausted. please help fast. this is so strange that you have to pay for vouchers and they actually don't work....
Complaint comments  Read comments [1]Complaint category Cinema

Book My Show — Refund of prasad ilapogu

 gm mbt on Oct 29, 2016
I have made a booking Online

Unfortunately Money has been Deducted from my Account

But the Show Tickets are not Confirmed

I spoke to their Customer service Executive

They said the money has been Refunded

asked me to wait for 10 working days

I have called them after working days
for refund

they have asked me to speak to the Bank with the Auth Code

I did speak to the Bank and nothing is refunded from them.

Very Bad...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Bookmyshow — Cheating on the name of purchased online tickets [Resolved]

 PkS09 on Oct 23, 2016
This complaint I am submitting is because of the fact that I have lost my money for at least 2 seats out of promised 6 seats for the recently concluded cricket match of India vs New Zealand at Feroz Shah Kotla Stadium in New Delhi. The date was 20/10/2016. There wasn't any sitting chair for 2 seats(AC 100 & AC 101), in fact it was just a cemented stairs like structure made available to us. Due to which we friends were compelled to stand & watch for the whole match. This is a case of fraud and cheating by BookMyShow.com to us, we have paid for all 6 seats but only 4 were made available to us. 1 more...
Complaint comments  Read comments Complaint category Internet Services

Bookmyshow — Book my show customer care representative deducted my money in my account rs7096 [Resolved]

 Krishna Vankayala on Oct 20, 2016
I book tickets on book my show on the day before but tickets are not reserve but money rs576 debited from account, i complimented on that issue for that case i got a call from book my show customer care representative his name is deepak id no 211905, yesterday, he ask my details of my debit card for refunding the money he send some otps for refunding money and he ask that otps after i said that he debited money from my account rs 7096 and he said that money is debiting for just conformation and it wiill be refunded the total amount 576+7096= 7672, this is very bad reply from him. The amount of rs...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — I booked tickets for premam movie but tickets not reserved but money debited my account [Resolved]

 Krishna Vankayala on Oct 18, 2016
I have booked 5 tickets for premam movie at10:10pm at tonight in ncs inox in vizianagaram andrapradesh, tickets are not reserved to me but money is debited from my account so solve my problem and refund my money. customer care number also not respond properly
Kindly notify my problem and solve as early as possible
Contact number 9666842346
email Krishnasatyaagencies @gmail.com...
Complaint comments  Read comments [3]Complaint category Cinema

Bookmyshow — Wrong issue of Tickets [Resolved]

 Micky Lalenkawla on Oct 16, 2016
I have book three ISL 2016 Ticket through BookmyShow.comfor Delhi Dynamos Vs North East United Football match at JLN Stadium, New Delhi..played on 15.10.2016 - 7:00 p.m...

The ticket booked was A27 East Lower for Rs 349.00 per ticket for three persons. (Booking ID JNSD00BX06NNY1) but we were issued three tickets lower and cheaper than we have booked.. The guys at the Ticket Counter (Box Office) at Gate no 12/13 issued us B8 tickets...which is the Upper level block... Not a good place to view the Game.

Is this the way this so called online ticketing portal www.BookmyShow.com...
Complaint comments  Read comments Complaint category Sports & Recreation

Bookmyshow — No facility to change the wrongly chosen day for the show [Resolved]

 Rachana Parikh on Oct 13, 2016
Hi:

The worng date for the movie show has been chosen and hence wanted to change the date. However, this is unfair that we cannot change the date for the movie show.

We are not asking for refund but just a change of date. Some action must be taken about it. We rely on such websites and not having such facilities makes us think for using this again ever.

I hope something must be done to resolve my this cocnern.

Rachana...
Complaint comments  Read comments [1]Complaint category Cinema

Bookmyshow — Cancellation of tickets and refund the amount [Resolved]

 ROHITH M on Oct 12, 2016
Dear Book My show Team
I have booked the 5 tickets costing INR 1143 on Book my show due to emergency situations i was not able to attend the show /movie on the said time /date
so if the customer is not able to attend the movie due to valid reason,
there should be some 50-60 % amount need to be refunded.
For all the rules there will be an exceptions. An the same seat can be allotted to other customer who is at counter.There should be a time limit to cancel the ticket prior 2 Hrs of movie starts the ticket can be cancelled after the time limit the amount cannot be cancelled
Complaint comments  Read comments [1]Complaint category Cinema

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