BookMyShow Customer Care
Bigtree Entertainment Pvt. Ltd.
Customer satisfaction rating: 52%
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462
COMPLAINTS

BookMyShow Customer Care

Bigtree Entertainment Pvt. Ltd.

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Address
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts


Additional info
Delhi: +91 11 3989 5050
Mumbai: +91 22 3989 5050
Bangalore: +91 80 3989 5050
Chennai: +91 44 3989 5050
Noida: +91 120 3989 5050
Gurgaon: +91 124 3989 5050
Pune: +91 20 3989 5050
Chandigarh: +91 172 3989 5050
Faridabad: +91 129 3989 5050
Lucknow: +91 522 3989 5050
Agra: +91 562 3989 5050
Jaipur: +91 141 3989 5050
Hyderabad: +91 40 3989 5050

View More Information...

Customer satisfaction rating
52%
Complaints
462
Responses
302
Resolved
222
Good news! We have a good connection with the company and they're good at resolving user complaints.

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BookMyShow Complaints & Reviews

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Bookmyshow — Bookmyshow goes creative with black marketing

 kiran.tevtiya on May 23, 2016
Guys Just so that we have better clarity on Book my show's definition of Black Marketing...they are more creative on phone then on print!!
If a customer is cancelling a ticket and book my show lets the customer do it, that would imply that their software system would have to intimate the cinema hall for release of the tickets. Now if the released tickets are again re-issued to another customer through their portal, then as per book my show, it would come under definition of black marketing!!! So to avoid being caught into the '100 ka 2' moment, they do not make any provisioning for correction...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bookmyshow — Booking not done

 shrutikakhawre04@gmail.com on May 21, 2016
I had made a transaction using icicibank online banking to book a ticket on 6 the may, first the transaction was made the amount of 604 got deducted from my account but i did got any confirmation from ur end. Then when i spoke to the bank, they said the transaction is nt done and the money will get credited to my account, so i did another transaction to book my ticket. But now its been more than 15 days but i didn't got my money back. When i again contacted the bank they say transaction was done i need to clear it with u people for the same so that i can get my refund back. These r the transaction...
Complaint comments  Read comments Complaint category Banks

Bookmyshow — No option to cancel ticket

 Arun Goud on May 21, 2016
Iam really dissapointed by book my show and the theatre associated about the non availibility for canceling the confirmed ticket. I made this booking with id confirmed WJRW3F2. However due to some last moment changes i had to change my plan and wanted to cancel the ticket but to my surprise there was no option atall to do the same once booked. This is so cheap game of doing business where i didnt utilised my ticket to watch the movie but still the theatre and bolk my show enjoyed getting my money for their business. I guess they arent doing any welfare show and neither iam as a consumer. But i really...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Mismanaged music event

 Vijesh Shah on May 20, 2016
Hereby, i would like to bring into your notice that recently there was an event held in mumbai a. R. Rahman berklee school of music scholarship at st. Andrews auditorium bandra (Mumbai). This event took place on the 19th of may 2016. I received a newsletter email from bookmyshow regarding this event on the 14th of may 2016. I tried registering myself for the event the very next moment after i received the email. I logged into my bms account & there was a link where we had to register for the event, but unfortunately i was not getting redirected to the page where the customers had to register. The...
Complaint comments  Read comments Complaint category Other

Bookmyshow — Didn't receive rs. 169 on mywallet, book my show.

 ankit.patil16@gmail.com on May 18, 2016
I tried to book 3 seats for sairat at shri shivaji talkies talegaon through book my show but the transaction didn't complete inspite that the amount rs.169 was deducted from my bank a/c. I haven't received the refund on mywallet since that. So i would like u to please provide me with the refund on mywallet. My email id of bms is ankit. Patil15@gmail.com. Thanking in anticipation....
Complaint comments  Read comments [3]Complaint category Cinema

Bookmyshow — Refund of booking amount

 ajaykcjavan on May 17, 2016
I booked my ticket from book my show for sairat movie in tapadia aurangabad maharashtra but my transaction failed and amount debited from my saving account it all took place on 6th may 2016 till today i didnt received my debited amount back.It has been more than 10 days and tried calling many times but they keep on hold.
The money amount is 291rs. It cost me much as i called many times they keep me on hold.
Please help....
Complaint comments  Read comments [7]Complaint category Cinema

Bookmyshow — Movie location change

 shuklarchu on May 16, 2016
Hi,

I booked my tickets for wave kaushambi and get the tickets for RDC Wave ghaziabad. I called the customer care to change the location. Instead of complaining I said I am sorry but please change the location as we are standing on wave kaushambhi to see the movie on 15 may 16. But nothing happened. My booking ID is W3CPJJH.

Please refund my money as early as possible....
Complaint comments  Read comments [5]Complaint category Cinema

Book My Show — Location showing kolkata, but got ticket for ahmedabad

 Sourajit Mukherjee on May 15, 2016
I was trying to buy 2 tickets of acropolis mall kolkata, the website showed the location kolkata on top right, but when transaction was completed it showed tickets to be booked at acropolis mall ahmedabad. Now their customer care is saying my 907 rs cannot be refunded as they think i have selected ahmedabad show my self, and they have no refund/cancellation policy, which is nowhere mentioned in the homepage of the website. This is open and shut case of fraud in my opinion....
Complaint comments  Read comments [5]Complaint category Other

Bookmyshow — Transaction failed and they refuse to refund.

 Agrima on May 14, 2016
I booked a ticket on 7th may for a movie on 8th may via bookmyshow app. The transaction was frozen and i tried to call there customer care but call was getting cancelled. I check in booking history there was no ticket on the app. As per bookmyshow a incomplete transaction will get refunded in 4-5 days.
I called them on 14th may and they were not ready to accept the issue. They said the transaction on 7th may was complete and we have send the ticket to your "yahoo" email id. Which is incorrect, bookmyshow app takes my default gmail id (tested by booking a dummy ticket). How will a customer...
Complaint comments  Read comments [8]Complaint category Movie Rentals

Bookmyshow — Payment not yet recieved

 akarshitkhare on May 13, 2016
Hello bms team.

I have booked 2 tickets form bms app at 30.04.2016 (Transaction details:- iin/bookmyshow /20160430132514) but unfortunately ticket was not booked and my money was transacted from my icici bank account.
I have already talked with bms customer care 10 days back and they replied we have lodged your complain and will get back your money.

I request to your team, please refund my money in my bank account (A/c no. 153201507736) asap.

Thanks & regards,
Akarshit khare...
Complaint comments  Read comments [2]Complaint category Movie Rentals

Bookmyshow — Fake movie tickets

 avanish68 on May 12, 2016
I was booked my movie ticket for 1920 london movie at fun cinema Lucknow @ 11:00 am, through Book My Show Website, but when I go to cinema ticket counter then they told me that show was changed. Its started from 10:15 am in place of 11:00 am.
I got movie reminder three times from book my show that my show was @ 11:00am.
My Booking ID: FNLK0000756136. Seats: EX-O20, O19, 2 seat(s) for 1920 London on Tue, 10 May, 2016 11:00am at Fun Cinemas: Lucknow (SCREEN 1).

Warm regards,

Avanish Shukla
+91-98087-98086...
Complaint comments  Read comments [4]Complaint category Cinema

Bookmyshow — Very late confirmation of the booking

 Pg415 on May 12, 2016
I booked the ticket for the movie baaghi on 11-05-2016, 7:45pm show for PVR Prashant Vihar, delhi
But did not recieve any message or mail till half an hour so i spoke to the bookmyshow customer care, they told me that there is no booking on your mobile number. Then i booked another ticket online form PVR Prashant Vihar itself. When i was on my way to the movie hall i got a mail and a message 10 minutes after that from bookmyshow regarding the confirmation of the tickets. Now i entered the cinema hall around 8:00PM as i was already late and told the story to the person who checked the ticket...
Complaint comments  Read comments [9]Complaint category Cinema

Bookmyshow — Booked ticket without show, non refund of the ticket amount and no response from official email Id

 SanjeevMundra on May 11, 2016
Dear sir,

Our complaint no to bookmyshow 1885038

I purchased four tickets from bookmyshow for show of baghi at jayanti rishra, hooghly (Wb) of show timing of 7pm on 30.04.2016. For our astonishment, when we reached there, it has been found that the cinema hall was closed and no show was going on.

We could watch the movie.

It was matter of great harassment for me and my family.

Now after several phone calls and writing 6 emails to them, they are not responding. They are also not giving status of my refund.

Please...
Complaint comments  Read comments [5]Complaint category Cinema

Bookmyshow — Fraudsters

 husna naz on May 9, 2016
This is husna. I had given a complaint before this for my refunding money of around rs. 1300/- for cancellation of movie tickets due to technical reason in bangalore at fun cinemas in cunnigham Road booking was for 13th April for the movie JUNGLE BOOK
one of ur employees from book my show by name RAGHU had emailed me and asked my phone number n I then replied my number the next day I got a call from Delhi saying it was from book my show his name was sandeep jain n his ID is 10205060 had called me regarding this for money refund and asked me my card details as he said that he wasn't able to...
Complaint comments  Read comments [6]Complaint category Cinema

Book My Show — Money debited but not get ticket

 Amar Vishal on May 7, 2016
I do payment from freecharge and money is deducted from wallet.
The email from freecharge is
Hi amar,
You have successfully made a transaction of rs.128.18 from your freecharge account at book my show on 07.05.2016.
Payment details

Fc transaction id
V75njhkmxldfp1_moband2-138852594-1_1

Book my show order id
Moband2-138852594-1

So now what i do? There customer service is very bad.
Call me please : +919411852349
E mail : amarvishal01@gmail.com...
Complaint comments  Read comments [5]Complaint category Cinema

Bookmyshow — Confirmation message not received

 parthilve on May 7, 2016
On 07.05.2016 book my show on 08.05.2016 Sunday afternoon show confirmation message are not received and try to contact bookmyshow helpline there is no response and some numbers are till busy what should I do now? And already try in boolmyshow app its not showing my last booking detail now go & fight with theatre manager & put a case in high court against bookmyshow or trying to catch boommyshow helpline? Its my number 9597776374. Suggestions immediately....
Complaint comments  Read comments Complaint category Internet Services

Bookmyshow — Failed transaction and ticket was booked..I have multiple tickets

 DharaD on May 7, 2016
I was trying to book the ticket in book my show from last one hour and was getting message to try later...I got my money deducted twice with message that transaction failed and finally i gave up and tried to book from different site..i didnt get any email or msg saying that ticket was confirmed so I booked from different site..Book my show website is still not showing any transaction however checked my BMS app and saw that ticket was confirmed..call BMS customer care they are responding to ask friends and family which is not acceptable and at the end I got answer stating that they have escalated...
Complaint comments  Read comments [3]Complaint category Entertainment and Recreation

Bookmyshow — Received message as money deducted from account but didn't get the tickets (processing request progress bar is displayed continuously)

 mounikaramisetty on May 7, 2016
Date (Of transaction)-6th may 2016
Time (Of transaction) -11.00 pm and 11:30 pm
Event : jungle book (3d)
Venue - bvk multilplex vijayalaxmi (Lb nagar, hyderabad)
Time (Of event)-3.00 pm
Date (Of event)-8th may, 2016
I tried to book 2 tickets of the event as mentioned above after payment process continuous progress bar like processing request message is displayed after some time i received message like amount deducted from my account but did't received any message form book my show regarding tickets confirmation. Kindly, see to this and please take action...
Complaint comments  Read comments Complaint category Movie Rentals

Bookmyshow — Refund for failed online ticket booking needed

 Rashmi333333 on May 7, 2016
Hi,

I am rashmi singhal. I booked 3 tickets on the online booking portal of bookmyshow.com on 7 may 2016 at around 3:10 pm of movie "traffic" for pvr udaipur. After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.

But an amount of rs. 671.70/- was debited from my account.
I tried to contact bookmyshow helpline but it didn't respond. I did receive a sms from idbi bank for deduction of money.

So, basically money for my transaction...
Complaint comments  Read comments Complaint category Cinema

Bookmyshow — Money deducted from my account, but no tickets received

 Ridhima Behl on May 7, 2016
Hi,
I just tried to book 3 tickets for civil war for sunday 7.25pm show pvr pacific mall, delhi. I got a message from my bank saying that an amount of rs.1288.89 has been deducted, however on the book my show app page it said that the transaction has failed. So i haven't recieved my tickets in spite of paying for them.

I request you to please look into the matter and resolve it at the earliest.
Thank you....
Complaint comments  Read comments [1]Complaint category Movie Rentals

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