[Resolved] BookMyShow — Bookmyshow cheater, fraud website | |||||
I have booked movie ticket for 13th aug 16, and received confirmation from bookmyshow via email/sms, but unfortunately cinema had cancelled my show which we have booked. At that time bookmyshow support team and cinema manager both are promised about refund within 10 days. After 7 days we have contacted bms via chat, and they said "we have discussed with cinema and you are not eligible for the refund because you have seen another movie instead of that movie" which you have booked, Finally i have decided to publish this complaint against bookmyshow fraud company, because they don’t have any refund policy, even they fail to serve you I have kick bookmyshow.com fraud site, there is a really cheap and unqualified support team. Was this information helpful? | |||||
May 15, 2017 Complaint marked as Resolved its not resolved, they still not refunded to me Verified Support Aug 24, 2016 BookMyShow Customer Care's response Hi Dharmesh, We know this must have caused you trouble. Please accept our apologies for it. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, as per the mentioned booking ID, we thoroughly checked with the teams and saw that you had watch the film 'Rustom' instead of 'Mohenjo Daro' on the mentioned date. Hence, we'd be unable to assist you with a refund for the transaction made through us. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Verified Support Sep 05, 2016 BookMyShow Customer Care's response Hey Dharmesh, As per the update from the relevant theater, they've sufficient proof that you were been adjusted you for the next show due to which we would be unable to refund you the transaction amount. Also, we request you to please get in touch with the theater authorities for more clarification on evidence as they would be in a better position to assist you. Hope you understand us too. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
 2 Comments | |||||
Comments
Plz babu bangaram ticket cancel MSMV0124ZCKFKK set no. D 13, D 14
plz cancel the movie ticket timing today 11.30 am
booking id : MSMV0124ZCKFKK. Seats : Balcony : D 13, D 14 2 sets
babu bangram (U/A) on Sat, 20 Aug 2016 11.30 AM at mohini 70mm Dolby Atmos: gujawaka visakhapatnam
plz cancel the movie ticket timing today 11.30 am
booking id : MSMV0124ZCKFKK. Seats : Balcony : D 13, D 14 2 sets
babu bangram (U/A) on Sat, 20 Aug 2016 11.30 AM at mohini 70mm Dolby Atmos: gujawaka visakhapatnam
BookMyShow Customer Care's response, Sep 5, 2016
Verified Support
Hi Sravani,
We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregators, post the transaction is successful, have zero authority for the said transaction.
Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.
Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregators, post the transaction is successful, have zero authority for the said transaction.
Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.
Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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Your view on the situation is very important to us.
We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.
Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.
Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.
Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.
Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.
Assuring you of our best services at all times.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.