[Resolved] BookMyShow — BookMyShow - Refund for failed online ticket booking | |
On 5th April 2015 around 3:50 pm I tried to book two movie tickets of Fast and Furious 7 Platinum seat in SRS Cinemas:New ISBT, Shimla but transaction failed an amount of Rs 384.94 has been debited and the debited money has not been refunded yet.The transaction was done through OBC debit card.Then I again tried to book the tickets this time the transaction was successfull but the money which was debited for failed transaction has not been refunded yet.
please lokk into the matter as soon as possible Was this information helpful? | |
Complaint marked as Resolved
Verified Support Apr 28, 2015 BookMyShow Customer Care's response Dear Customer,
We are sorry for the trouble caused to you while transacting with us.
Your concern was reviewed by our team and have done a thorough investigation about your transaction.
As per our telephonic conversation, the amount debited while transacting is not claimed from BookMyShow and hence recommend you to get in touch with your card issuing bank as they would be in a better position to assist you.
For better clarity, you can email us your updated bank statement from the date of transaction till date at [protected]@bookmyshow.com or LIVE CHAT with us and we will look into it.
Our team shall be available for your assiatance 24/7.
Hope this resolves your query to your satisfaction.
Regards,
Team BookMyShow
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