[Resolved] BookMyShow — cancellation not available

ramya sk

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

By mistake I booked a movie ticket on wrong date . There is no option to cancel tickets in site. I called up consumer service for rescheduling the booking however they denied to do the same. They even denied to refund. Please take this complaint seriously and I request you to take necessary action .

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Complaint marked as Resolved

Verified Support

Oct 08, 2014

BookMyShow Customer Care's response Dear Customer,

Your view on the situation is very important to us and we believe in being very transparent to our customers. While booking tickets, a note stating 'Registrations/Tickets once booked cannot be exchanged, cancelled or refunded.' Is mentioned on the payment page before confirming the booking.

Once a ticket is booked the seats are sold at the cinema's end and we being ticket aggregates do not have a authority to cancel or make any changes in a existing booking. We care for our customers and hence our team was trying to give you an alternate to avoid a wastage of the tickets.

Also, our customer care team would have certainly assisted you if a cancellation was possible.

Assuring you best of our services at all times.

In case of any more assistance please feel free to write us at [protected]@bookmyshow.com or you can contact us on[protected] we are just a call away or you can even chat with us.

Regards,
Team BookMyShow

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Comments

sour1985

from New Delhi, Delhi

Even I faced the same problem on 01/Nov/2014 . I booked 4 movie tickets for 02nd Nov 2014 but site automatically blocked ticket for next day I called up to the book my show team just after 15-20 minutes informing them that I booked tickets for wrong date but they simply said that " we are not able to do anything once the ticket was sold out then it is not our responsibility, you can give the ticket to you friends or any other person.

By saying that we have already given a disclaimer before booking will not suffice for customer satisfaction...Where is the after sales service here... there should be a TAT to refund the amount.. As a partner of cinema where is book my show responsibility.

You people are doing business with cinema hall but when any issue occurred then it was not book my show responsibility

I will say that this is not a customer friendly organization... you are fraudsters who just want someone to trap...I will recommend all my friends to not to use book my show.