[Resolved] BookMyShow — Cancellation of movie tciket and refund the money return back

gurunath.bhajantri

from Cherthala, Kerala

Address:

Bangalore, Karnataka

Hi, I had booked tickets from BookMyShow.com for a movie at INOX: Malleshwaram - Mantri Square (SCREEN 6 ), Bengaluru, But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets full day not response of my calls, one day before the show. we have raised a complaint to [protected]@bookmyshow.com. Reference ID - 608031 has been assigned fmy query.Still no one not responced... BOOKING ID : INMB[protected]

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Complaint marked as Resolved

Verified Support

Jul 21, 2015

BookMyShow Customer Care's response Dear Customer, Your view on the situation is very important to us and believe in being very transparent to our customers. While booking tickets, a note stating 'Registrations/Tickets once booked cannot be exchanged, cancelled or refunded.' is mentioned on the payment page before confirming the booking. We would have loved to help you out. Once the tickets are booked, the seats are sold at the cinema. Being ticket aggregates have to abide by the rules. If a cancellation was possible from our end, we would have certainly done that for you. Incase of a similar situation in future, you can gift these tickets to friends/family and authorise them to attend on your behalf/ We care for our customers and have made a note of your feedback to strengthen our services. Hope you understand our point too. Regards, Team BookMyShow